1.KEY RESPONSIBILITIES 主要职责
Job Summary – （Role Summary）
工作概述﹣（职位概述）
Manage the complete wine program needs of the Food and Beverage Division. Assist in managing one or more full-service food and beverage outlet（s） on a daily basis.
管理餐饮部门整体的葡萄酒计划。协助管理一家或多家全服务餐饮营业场所的每日运营。
Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。
Essential Duties and Responsibilities – （Key Activities of the role）
主要职责﹣（职务的主要工作）
Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
按照部门的规范和程序提供高标准的餐饮服务。
Communicates to his/her superior any difficulties, guest comments and other relevant information
与上级领导交流有关疑难，客人意见和其它相关信息。
Establishes and maintains effective employee working relationships
与员工建立并保持良好的工作关系。
Attends and participates in daily briefings and other meetings as scheduled
参加和参与每日的例会和其它计划好的会议。
Attends and participates in training sessions as scheduled
参加和参与计划好的培训课程。
Prepares for service by ensuring:
确保部门的以下各项工作就绪为客人提供服务：
Grooming is impeccable and in accordance with ICHG personal presentation standards
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
Outlet equipment is clean
设备干净
Equipment is sorted and stored
设备分类且存放好
Glassware is polished
玻璃器皿擦亮
Requirements for special occasions are ready
特别活动的要求准备就绪
Music is on
放音乐
Lighting is on
开灯
Outlet is ready for service and guest comfort
酒吧准备就绪为客人提供舒适的服务。
Carries out effective service by ensuring:
高效的提供服务：
Guests are greeted and seated
迎宾并安排客人就坐
Daily beverage specials are explained and up-sold
说明并推销每日特价饮料
Food orders are processed accurately
准确的下餐饮订单
Trays and tray jacks are effectively used
有效的利用托盘和托盘架
Food and beverage orders are taken quickly
快速的为客人写餐饮订单
Payment methods are handled accurately
准确的处理付款方法
Working areas are cleaned and re-set quickly
快速的清洁工作区和重新布置
Bar is clean
清洁的酒吧
Used ashtrays are regularly cleaned
定时清理用过的烟灰缸
Guests are conversed with in relation to the food and beverage products
与客人谈论有关的餐饮产品
Carries out effective beverage service by ensuring:
通过确保以下内容高效的提供饮品服务：
Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations
遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
Promoting and selling cocktails to guests
向客人推销鸡尾酒
Making and presenting cocktails
调配和装饰鸡尾酒
Coffee and tea is served hot and in accordance with standard
按规范提供热的咖啡和茶
Patron care standards are adhered to by ensuring:
通过确保以下方面遵守宾客服务规范：
Guests are advised on alcoholic beverages
给予客人有关酒精饮料的建议。
The strengths of alcohol is advised and guests are advised as to their effect
告知客人酒精强度，并告诉客人对他们的影响。
Compliance with legal provisions of local liquor codes
遵守法律规定和地方酒精饮品条例。
Level of intoxication of guests is assessed and appropriate action taken
评定客人的醉酒程度并采取必要的措施。
Advise guest on the hotel’s policy of smoking
通知客人酒店的吸烟规定。
Monitor factors