上海金桥红枫万豪..

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上海金桥红枫万豪酒店 Shanghai Marriott Hotel Pudong East
上海市
  • 国际五星级酒店  |
  • 500人以上  |
  • 2019-11-18

  不限工作经验  大专学历   招若干人  性别:不限
  英语 良好   年龄:不限

职位信息


职位描述:
1.Have knowledge of hotel and its services including hours of operations for all departments’ involved and surrounding areas. Has a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc.
了解酒店以及它所包括的各个业务部门营业时间及服务内容。对客房有一个透彻的了解包括: 位置、视图、设施、特点、类型等。
2.Offer the hotel guests the best possible service through courteous and proper use of telephone etiquette.
通过彬彬有礼、正确的电话礼仪提供酒店客人最好的服务。
3.Understand the various payment options and procedures of Room Service.
了解各种支付选项和房间送餐服务程序。
4.Be able to give accurate directions and information regarding the immediate and metro area.
给予准确的指引与相关地区信息。
5. Take all Room Service Orders, as outlined in the New Hire Guide.
能接订所有客房送餐电话并成为客户指南。
6. Have knowledge of hotel rack and discount rates, and understand how to sell rooms at a higher rate first.
了解酒店产品价格与折扣利率,并理解如何以最优价格销售房间。
7. Have working knowledge of reservations including Opera and Marsha systems. Know cancellation and walk procedures.
了解预订工作的相关知识包括了解OPERA与MARSHA系统的操作。知道取消预定程序。
8.Prepare wakeup call sheets; record the guest’s name and room number under the wake up time requested. Repeat this information to the guest to ensure proper handling of wake up calls in the morning.
准备唤醒记录表,记录客人的姓名和房间号码以及唤醒的时间要求。 重复这一信息给客人,以确保唤醒服务的准确性。
9.Set wake up clock or input as request as they come in.
设置唤醒时钟或输入客人要求的相关唤醒时间。
10.Take charges on incoming collect calls or any calls not received by the call accounting system and post in Opera.
了解电话收费情况与熟悉如何检查漏帐,并将漏帐费用输入OPERA系统中。
 
任职资格:
1.Good communication Skill
良好的沟通能力
2.Must be able to listen, spoken and understand English
良好的英文听,说,理解
 
 
 
 



联系方式


电 话:021-60368896
联 系 人:Max Zhang
电子邮箱:Max.ZhangHong@marriotthotels.com
公司网址:http://www.marriott.com/shapd
地 址:上海市浦东新区新金桥路15号
邮政编码:201206



公司信息


Shanghai Marriott Hotel Pudong East is ideally located in Jinqiao Pilot Free Trade Zone, which is also well-known as the “Green City” of Biyun international community. Situated adjacent to a beautiful park and canal, the neighborhood provides a huge variety of restaurants, bars and shops. It is within 15 minutes’ drive of Lujiazui, Waigaoqiao Free Trade Zone and Zhangjiang Hi-tech Park. It is within 20 minutes’ drive of Shanghai Disneyland. Pudong International Airport is 30 kilometers away and a drive of 25 to 30 minutes; Hongqiao International Airport is 26 kilometers away with a drive of 45 minutes. The hotel has 324 stylish guest rooms, 66 apartments, and 4 Food and Beverage outlets of Man Ho Chinese Restaurant, Casalingo Italian Restaurant, all-day-dining Pudong City Bistro and The Lounge. The event facilities feature a magnificent 655 square meters Grand Ballroom and an additional 1,050 square meters of state-of-the-art event space in 10 separate rooms.

上海金桥红枫万豪酒店坐落于金桥进出口加工区,与世界五百强企业总部毗邻而居,与著名的“绿色城市”碧云国际社区交相辉映。酒店毗邻美丽的碧云体育公园及河道,周边社区提供丰富多样的餐馆、酒吧及商场。酒店距离陆家嘴、外高桥自由贸易保税区及张江高科技园区仅15分钟车程,距离上海迪士尼乐园仅20分钟车程,距离浦东国际机场45分钟车程。酒店拥有324间风格现代且典雅的客房及套房,以及66套酒店式公寓,可充分满足商务旅行人士的需求。会议区域总面积逾1,700 平方米,其中包括655平方米的大宴会厅及10个大小各异的会议室,并且均配备有先进的会议设施及设备。独具特色的万豪轩中餐厅、卡萨琳戈意大利餐厅和都会尚膳全日餐厅为广大饕客精选优质食材,提供多种融合东西方特色的美味选择,更加彰显海派文化的海纳百川。 
 
 

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