职位描述：
1.Have knowledge of hotel and its services including hours of operations for all departments’ involved and surrounding areas. Has a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc.
了解酒店以及它所包括的各个业务部门营业时间及服务内容。对客房有一个透彻的了解包括: 位置、视图、设施、特点、类型等。
2.Offer the hotel guests the best possible service through courteous and proper use of telephone etiquette.
通过彬彬有礼、正确的电话礼仪提供酒店客人最好的服务。
3.Understand the various payment options and procedures of Room Service.
了解各种支付选项和房间送餐服务程序。
4.Be able to give accurate directions and information regarding the immediate and metro area.
给予准确的指引与相关地区信息。
5. Take all Room Service Orders, as outlined in the New Hire Guide.
能接订所有客房送餐电话并成为客户指南。
6. Have knowledge of hotel rack and discount rates, and understand how to sell rooms at a higher rate first.
了解酒店产品价格与折扣利率,并理解如何以最优价格销售房间。
7. Have working knowledge of reservations including Opera and Marsha systems. Know cancellation and walk procedures.
了解预订工作的相关知识包括了解OPERA与MARSHA系统的操作。知道取消预定程序。
8.Prepare wakeup call sheets; record the guest’s name and room number under the wake up time requested. Repeat this information to the guest to ensure proper handling of wake up calls in the morning.
准备唤醒记录表,记录客人的姓名和房间号码以及唤醒的时间要求。 重复这一信息给客人，以确保唤醒服务的准确性。
9.Set wake up clock or input as request as they come in.
设置唤醒时钟或输入客人要求的相关唤醒时间。
10.Take charges on incoming collect calls or any calls not received by the call accounting system and post in Opera.
了解电话收费情况与熟悉如何检查漏帐，并将漏帐费用输入OPERA系统中。
任职资格：
1.Good communication Skill
良好的沟通能力
2.Must be able to listen, spoken and understand English
良好的英文听，说，理解