1. 文化要求 Cultural requirements：
（1） 大学或大专以上文化程度
University or college education
（1） 能读、写、说流利英语。
Able to read, write, speak English fluently
2. 外貌要求:Appearance requirements：
（1） 身高：女１、６５Ｍ以上，男１、７５Ｍ以上
Height: 1,65 M women more than men and more than 1,75 M
（1） 相貌：五官端庄，举止大方，气质高雅。
Appearance: facial dignified, generous manner, elegant
3. 工作经验Work experience：
二年以上饭店前台工作经验。
Hotel front desk for more than two years work experience.
4. 其它要求 Other requirements：
（1） 能高标准地向客人提供酒店有关信息及综合服务。
To a high standard to provide hotel guests information and comprehensive services.
（2） 能果断、灵活地处理客人投诉及各种紧急事件。
Decisively, the flexibility to handle guest complaints and a variety of emergencies
（3） 熟悉前厅部各项工作，掌握电脑操作，了解酒店整体运作制度。
Familiar with front office work, master computer operation, to understand the overall operation of the hotel system.
（4）具备良好的语言及文字沟通能力，能有效地向上级提供有关报告。
Have good language and written communication abilities, able to effectively provide the reports to their superiors
（5）具备良好的沟通能力及协调能力。
Have good communication skills and coordination.
（6）具备良好的应变能力，处事冷静。
Have good adaptability, diligence and calm.
（7）熟悉酒店财务信用制度。
Familiar with the hotel financial credit system.
（8）具备良好职业素质及礼仪标准，诚实可靠、值得信赖。
Have a good professional quality and standards of etiquette, honest, trustworthy.