大堂经理 / GRO

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大堂经理 / GRO

上海银星皇冠假日酒店查看公司简介>>

[公司行业：国际五星级酒店公司规模：150-500人]

发布日期：	2024-04-23	工作地点：	长宁区	招聘人数：	1
性别：	不限	年龄：	不限	月薪：	6000-7999 /月
工作年限：	二年以上	外语要求：	英语熟练	学历：	大专

岗位描述

职位概述
Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.
管理本班的前台工作确保客人得到快速的，专业的服务和个人的关注。

工作职责
Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。
Provides functional assistance and direction to all departments.
向所有部门提供功能性支持和指导。
Cooperates, coordinates and communicates with other hotel departments as required.
按需要与酒店其它部门进行合作、协调和沟通。
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。
Responds to guest needs and resolves related problems
就客人的需求做出反应并解决相关问题。
Supervises and directs Reception and Reservations personnel.
对接待部和预订部工作人员进行监督和指导。
Supports and assists Front Office personnel and all departments at peak periods.
在高峰期向前厅部工作人员和其它所有部门提供支持和协助。
Ensures VIPs and priority club guests receive special attention
保证贵宾和优悦会会员受到特别关照。
Inspects front of house and back of house regularly for cleanliness.
定期检查一线各部门和二线各部门的清洁状况。
Assists Guest Relations in greeting, rooming, and sending off VIP guests.
协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行。
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
监督员工的行为、制服穿着、卫生和外表形象。
Provides input for Front Office meetings.
为前厅部会议提供信息。
Promotes inter-hotel sales and in-house facilities.
促进店际销售及推销酒店内的设施。
Checks billing instructions and monitors guest credit
检查结帐说明并监督客人信用情况。
Analyses and approves discounts and rebates.
分析和批准打折相关事宜。
Analyses the rate variance report to ensure rooms revenue control
分析房价差异报告以保证控制客房收入。
Takes action with the Property Management Systems （PMS） in emergency situation.
在紧急情况下使用酒店管理系统（PMS）。
Fully conversant with all hotel emergency procedures.
熟知酒店紧急情况所有处理程序。
Ensures front line staff complies with FIT marketing techniques and maximize sales.
确保一线员工遵从散客市场技巧并最大化的进行销售。
Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算。

任职要求

Required Skills –
技能要求
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Good writing skills
具有良好写作技能
Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
Problem solving and organizational abilities
具有解决问题和组织能力

Qualifications –
学历
Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
具有酒店行政管理，酒店管理或相关的学士学位或大专水平。

Experience –
经验
2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
拥有2年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

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公司简介

上海银星皇冠假日酒店位于市中心，交通便利，毗邻上海影城。地铁10、11号线5号出口沿法华镇路西行步行5分钟便可到达，可快速到达徐家汇、淮海路、静安寺、南京路、领事馆及展览中心等主要商业区。新天地、豫园、上海博物馆，东台路古玩市场等主要旅游景点，11号线可直达迪斯尼乐园。距虹桥国际机场仅20分钟车程，驱车浦东机场也只需45分钟。
Located in the downtown area, Crowne Plaza Shanghai is adjacent to Shanghai Film Art Centre with convenient transportation. Walking along Fahua Zhen Road to the west from No.5 exit of subway line 10 and 11, it can be arrived in only five minutes, and it has short distance from main commercial districts, such as Xujiahui, Huaihai Road, Jing'an Temple, Nanjing Road, consulate and exhibition center. Major attractions including Xintiandi, Yu Garden, Shanghai Museum and Dongtai Road Antique Market are not far away and you can also go to Disneyland by subway line 11. Moreover, the hotel is only 20 minutes' drive from Hongqiao International Airport and 45 minutes from Pudong Airport.

上海银星皇冠假日酒店是中国目前为止唯一一家由电影机构投资建造的五星级涉外商务酒店，隶属于上海电影集团有限公司，由洲际酒店集团经营管理。酒店坐落于闹中取静的新华路，交错繁茂的法式梧桐为幽静的街道平添一份浪漫的情怀。开业至今，酒店以其优越的地理位置，完善的配套服务项目，亲切周到的服务，成为涉外商务酒店之典范，实为商务、会议、旅游、休闲度假之首选。曾接待过数以百万计的国内外宾客，获得了业内人士的普遍青睐。
Crowne Plaza Shanghai is the only five-star foreign business hotel invested and built by a film agency in China, which is affiliated with Shanghai Film Group Co., Ltd, and managed by InterContinental Hotels Group. Located in the quiet yet bustling Xinhua Road, the hotel is surrounded by exuberant plane trees which added a touch of romantic feelings to this quiet place. From its opening, it has become a model among foreign business hotels with its excellent location, complete supporting service items and kind and considerate service, being the first choice for business, conferences, travel and leisure vacations. It has received millions of domestic and foreign guests, and is favored by industry insiders.

如今的上海银星皇冠假日酒店与上海影城紧密相连，互相依托，形成了一组完整的建筑整体。酒店设计风格将传统与时尚元素完美融合，从而尽显华贵、典雅和尊荣的独特气质。浓厚的电影艺术氛围，四处散发着的怀旧气息，让每一位到此的住客都能留连忘返。465间豪华客房和套房各处点缀着一流的原创艺术画作，于细节处彰显品味，此外，无柱豪华宴会厅，9个多功能厅及8间小型会议室，更是满足了不同规模的宴会需求。配套设施完善的商务中心以及两大行政酒廊则是商务人士办公、休憩的理想选择。现代化的健身中心配设室内恒温游泳池、桑拿蒸汽浴、以及一流健身房，令宾客尽情尽兴。
Today, Crowne Plaza Shanghai is closely connected and complemented with Shanghai Studios so as to form a complete set of whole construction. The design of hotel has a perfect fusion of traditional and modern elements, highlighting unique qualities of luxury, elegance and dignity. Widespread atmosphere of film art and nostalgia exist in this hotel, making each and every guest linger on with no thought of leaving for home. First-class original art paintings are adorned with 553 luxury rooms and suites, showing taste from details. In addition, column-free grand ballroom, 9 multi-function rooms and 8 small meeting rooms also meet needs for banquets of different sizes. Business center with perfect supporting facilities and two executive lounges are ideal for those who need to handle business and repose. Modern fitness center is equipped with indoor thermostatic pool, sauna or steam bath, as well as first-rate fitness room, making guests enjoy the pleasures to the full.

电话：021-61458888*10113
传真：021-61458720转HR
联系人：费先生
电子邮箱：herry.fei@cpsha.com
公司网址：http://www.crowneplaza.com
地址：上海市长宁区番禺路400号
邮政编码：200052