• Responsible for providing our guests with the highest quality of service, following standards and processes defined by the Management.
负责为客人提供优质服务，遵循总经理制定的标准和规范流程
• Follow up every table in the section to insure all timings are good, no issues or anything unusual to report
检查每桌情况 以确保时效，没有特殊问题及情况发生
• Be an ambassador of the restaurant; creating a genuine contact with every tables and guests in the allocated section, insuring that they are delighted by the experience.
能够与客人建立良好关系，让客人感到宾至如归
• Report any issues or complains to Manager or Assistant, follow up the agreed action, insuring that guests are satisfied when departing the restaurant.
遇到问题及投诉时，能够及时向经理或助理经理汇报，跟进问题解决，以确保客人离店时的满意度
• Responsible for the preparation of hot and cold drinks, according to defined standards
依据标准，负责热饮以及冷饮的准备工作
• Follow up any special request / dietaries all the way thru the service, insuring that drinks / food served is as requested.
跟进服务中的特别要求，确保服务到位
• Create, maintain and develop a close working relationship with the Management and restaurant team to insure trust and efficiency of the team as well as a good team spirit
与经理及团队建立、保持和发展紧密的共事关系，以确保团队间的信任和高效率，发扬良好的团队精神
• Create, maintain and develop a team spirit and a working environment where respect, passion, hard work, dedication, personal satisfaction and development are the key words
创立、保持和发展以尊重、激情、勤劳、奉献、个人满意和自我发展为中心的团队精神和工作环境
• In charge of the preparation （mise en place – MEP） of the dining room insuring that standards, procedures and timings are respected; as well as been fully checked before each meal period
负责营业前的准备工作，确保各项标准和规范流程得到遵守
• Perfect knowledge of the menu, produce and restaurant’s history are required, as well as developing it with time
熟知餐厅背景及菜单内容
• Be the link between the guests and the kitchen, for the food transportation but also the communication of any issues, request etc…
成为客人与厨房间的沟通桥梁，不仅在食物供应上，更包括一些问题及要求
• Do monthly inventories with Managers, counting all the equipment as requested
与经理检查月库存，清点设备
• Attend the daily briefing going thru any changes on the menu, VIP’s information, talking about any service points from the day before （to be discussed with Manager before）.
参加每日例会，检查菜单变更，VIP客人信息，服务要求简述等
• Insure that the uniforms are in perfect presentation and show the highest level of grooming.
注意个人仪表及制服整洁
• Provide day to day on the job training and coaching to colleague in order to constantly keep developing have consistency of standards
• 参与工作培训，接受同事指导，以不断发展及规范流程
• Daily update of regular guests files with preference, personal infos, allergies, Bday etc…
更新餐厅常客的个人信息，喜好忌讳及生日等信息