• 运用产量管理技巧最大程度提高客房率及平均房价。
Maximizes room revenue by utilizing yield management techniques to maximize occupancy and average rate.
• 记录并要求特殊的住房。
Records and requests for special accommodations and suite.
• 通过适当的产量管理和预计电话最大程度上增加酒店收益
Maximizes room revenues through proper yield management and forecasted call conversion.
• 给员工适量的销售技巧培训从而增加平均房价。Increases average rate by training staff in appropriate sales techniques on a regular basis.
• 根据预计情况安排好员工的作息，从而对客提供及时服务同时又降低成本。
Provides prompt service while minimizing costs to customer by scheduling employees in accordance with forecasted business.
• 确保所有预定的特殊要求都及时有效的被处理。
Ensures that all special requests are handled appropriately by supervising the accuracy of all future reservations.
• 准确预留出有特殊要求和VIP客人要求的房间。
Pre-blocks all specials requests or VIP accommodations accurately.
• 根据团队截止日期，控制团队房间的预留任务。
Controls group room block assignments by adhering to group cut-off dates.
• 及时告知销售部团队预定情况。
Keeps Sales Department informed of group bookings status.
• 维持正确的房价控制和可用房状态。
Maintains accurate room rate control and availability status.
• 对房价和可用房进行调控以及建议。
Controls and advises of rate restrictions and room availability.
• 发布每日VIP报表和周度，月度的预计报表。
Distribute daily VIP list as well as weekly and monthly forecasts.
• 将酒店所有信息告知丽笙全球订房中心。
Communicates all hotel information to the Radisson World Wide Reservations Centre.
• 传达套餐计划以及促销总结
Communicates package plans and promotion summaries.
• 通过月底报表及时反映酒店入住率。
Indicates hotel occupancy through month end report on a timely basis.
• 及时提供大会总结。
Provides convention summary on a timely basis.
• 协助前厅部经理管理前厅部的营运工作。通过推荐客房内的设施以及客人希望得知的当地信息，来最大程度的提高入住率以及宾客满意度。
Assists Front Office Manager in operation and management of the Front Office Team. Maximizes customer satisfaction and hotel revenue by promoting in-house facilities and local information to respond to customer questions in these areas as required.
• 掌握酒店所有服务及设施的运作知识以便能回答客人的相关问题。
Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas.
• 根据需要准备各种报表以建立一个多信息的数据库。从而改善管理和政策制定以及对工作的重要评估。Prepares reports as requested to develop a more informative database for improved management and decision making and critical evaluation of work activities.
• 及时并充分告知直属经理所用问题或非正常的状况。Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
• 及时并高效地执行所有与公司政策相符的相关职责，从而达到此职位的整体目标。
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• 于其他员工保持良好的工作关系，从而促进和谐协作的工作氛围。
Maintains a favorable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
• 随时向公众展示丽笙的良好形象。
At all time projects a favorable image of Radisson to the public.