Job Description:

• Formulates and recommends policies, procedures and standards pertaining to Recruitment & Selection, Compensation and Benefits, Employee Welfare, Safety and Health, Employee Communication, Industrial Relations, Training and Development, Performance Management and Career Development in accordance with Raffles'established guidelines as well as national and industry, laws and customs, and ensuring that they are complied with by all departments.
• Develops and proposes plans relating to present or future manpower requirements of the Hotel to ensure that the Hotel is correctly staffed according to the projected level of business.
• Liaises with employment agencies, educational institutions, government bodies etc for staff and possible sources of recruitment.
• Assesses and evaluates prospective employees.
• Formulates and recommends a sound wage and salary system, which facilitates the attracting and retaining of staff.
• Identifies, prioritizes and meets the short and long term training and development needs of the Hotel.
• Reviews the recommendations of staff promotions and career development by respective EXCOM/Department Head for the   General Manager's approval.
• Represents the Hotel in collective bargaining and contacts with labour organizations and employee representations.
• Oversees the Hotel's staff facilities including staff locker rooms, rest rooms, and staff restaurant.
• Directs the Hotel's employee events and social and recreational activities.
• Directs the Hotel's employee recognition programs.
• Edits the staff newsletters and other in-house staff publications.
• Ensures the dissemination of information to staff in the most effective manner.
• Acts as an internal consultant in providing advice and guidance in the management and resolution of grievance and disciplinary issues.
• Assists in the preparation and accomplishment of goals for the Department.
• Responds promptly and positively to all guest requests, even if they do not directly concern the department or job.
• Keeps confidential matters/knowledge in strict confidence.
• Any other duties and responsibilities that may be assigned from time to time by the General Manager.
 

Qualifications:

• University/College degree in a related discipline required.
• Minimum 8 years'experience in managing Human Resources function in a luxury hotel / hospitality industry.
• Knowledge of local labor law and practices.
• Demonstrate leadership qualities to build strong employee engagement.
• Strong interpersonal skills and attention to detail.
• Ability to work independently.
• Good communicator with fluency in English and ability to communicate in a local language where the hotel operates （e.g. French, Mandarin, Arabic, etc）.
• Proven organizational skills, able to set and meet deadlines as well as follow-through.
• Good understanding of what it takes to build a strong service culture.
• High integrity and ability to keep confidentiality.
• Executive presence - self assured exuding quiet confidence and humility.

 

Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.FRHI.com/careers to learn more about FRHI Hotels & Resorts and the extraordinary opportunity that exists.

无论您是事业刚起步还是正在寻找有意义的职位，我们都邀请您访问http://www.FRHI.com/careers详细了解FRHI酒店集团的信息，把握难得的就业机会！