上海金桥红枫万豪..

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Guest Service Manager 宾客服务经理

面议
上海金桥红枫万豪酒店 Shanghai Marriott Hotel Pudong East
浦东新区
  • 国际五星级酒店  |
  • 500人以上  |
  • 2020-07-06

  五年以上工作经验  大专学历   招1人  性别:不限
  英语 熟练   年龄:不限

职位信息


Job Description 岗位描述:

To provide day to day supervision, direction and leadership to Guest Service Officers and drivers including working close with front office team. To ensure that they are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction. To ensure that the above-mentioned areas are working in a professional manner at all times. Responsible for hiring, training and development of all Guest Service-related associates, so they are hospitable, outgoing and guest oriented.

负责对于宾客服务团队的每日工作班次进行监控,管理和督导,同时能保持和前厅部所有其他分部门(为您服务,前台,礼宾部,健身房,行政酒廊)保持密切的合作关系。以确保所有的相关同事能够完全的遵从酒店规章制度和服务流程并竭尽所能的使所有的宾客感到满意。也确保所有上市工作区域能在一个专业化的状态中营运。负责所有宾客服务相关的员工的雇佣,培训以及发展的工作,使之能够达到以客为尊,乐于助人,和热情友好。

Qualifications 任职资格:

- 5 and above years relevant experience in international 5-star hotel 五年及以上在国际品牌五星级酒店相关工作经验;

- Fluent English communication skills 具备流利英语沟通能力;

- Good computer skills 具备良好的电脑操作技能;

- Strong responsibilities and team spirit 具有强烈的责任感及团队协作精神;

- Willing to face pressue and challenges 乐意面对压力及挑战;

- High potential to solve problems and flexible to any urgent situations 有解决问题的潜能以及灵活应对各种紧急情况;

 



联系方式


电 话:021-60368896
联 系 人:Max Zhang
电子邮箱:Max.ZhangHong@marriotthotels.com
公司网址:http://www.marriott.com/shapd
地 址:上海市浦东新区新金桥路15号
邮政编码:201206



公司信息


Shanghai Marriott Hotel Pudong East is ideally located in Jinqiao Pilot Free Trade Zone, which is also well-known as the “Green City” of Biyun international community. Situated adjacent to a beautiful park and canal, the neighborhood provides a huge variety of restaurants, bars and shops. It is within 15 minutes’ drive of Lujiazui, Waigaoqiao Free Trade Zone and Zhangjiang Hi-tech Park. It is within 20 minutes’ drive of Shanghai Disneyland. Pudong International Airport is 30 kilometers away and a drive of 25 to 30 minutes; Hongqiao International Airport is 26 kilometers away with a drive of 45 minutes. The hotel has 324 stylish guest rooms, 66 apartments, and 4 Food and Beverage outlets of Man Ho Chinese Restaurant, Casalingo Italian Restaurant, all-day-dining Pudong City Bistro and The Lounge. The event facilities feature a magnificent 655 square meters Grand Ballroom and an additional 1,050 square meters of state-of-the-art event space in 10 separate rooms.

上海金桥红枫万豪酒店坐落于金桥进出口加工区,与世界五百强企业总部毗邻而居,与著名的“绿色城市”碧云国际社区交相辉映。酒店毗邻美丽的碧云体育公园及河道,周边社区提供丰富多样的餐馆、酒吧及商场。酒店距离陆家嘴、外高桥自由贸易保税区及张江高科技园区仅15分钟车程,距离上海迪士尼乐园仅20分钟车程,距离浦东国际机场45分钟车程。酒店拥有324间风格现代且典雅的客房及套房,以及66套酒店式公寓,可充分满足商务旅行人士的需求。会议区域总面积逾1,700 平方米,其中包括655平方米的大宴会厅及10个大小各异的会议室,并且均配备有先进的会议设施及设备。独具特色的万豪轩中餐厅、卡萨琳戈意大利餐厅和都会尚膳全日餐厅为广大饕客精选优质食材,提供多种融合东西方特色的美味选择,更加彰显海派文化的海纳百川。 
 
 

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