The Lead..


预订部文员 / Reservation Agent

The Leading Hotels of The World (立鼎世酒店集团)
  • 酒店管理集团  |
  • 150-500人  |
  • 2019-01-01

  二年以上工作经验  不限学历   招若干人  性别:不限
  英语 熟练   年龄:不限


Job description:

  • Handle all incoming telephone calls and emails from China, by providing reservations information to the Chinese guest or travel agent (client), and securing a travel booking
  • Achieve Chinese call center conversion and revenue goals – both group and individual goals
  • Provide caller with exceptional customer service, e.g. assisting client who requires availability during sold out periods, dinner reservations, transfers, etc,
  • Actively alert the client of any renovations that may be taking place during his/her stay, or alert him/her that a property is closing and assist with alternate accommodations
  • Support the China offices (Shanghai and Beijing and Chengdu) around reservations enquiries and other reservations policy and procedures.
  • Act as a link between the client and the hotel
  • Provide support to reservations staff at TRUST
  • Attend hotel presentations, staff meetings, trade shows and cocktails functions when required
  • Assist in check on commission claims by Chinese travel agents
  • Monthly housekeeping of reservation confirmations and Complaint Log update

Job Requirements:

 Requirements & Experiences

  • Fluency in both written and spoken English & Chinese is a must.
  • A citizen of the People's Republic of China preferred
  • Minimum Tertiary education Level
  • At least 2 years of related experience in a Chinese speaking role
  • Pleasant disposition with strong communication skills 
Skills & Abilities

  • Proactive with initiative and a strong sense of urgency
  • Keen eye for detail and meticulous in follow up
  • Team player and a keen learner with excellent interpersonal & organizing skills
  •  System savvy and possesses good computer skills (i.e. MS Office)


电 话:021-62798951
联 系 人:Rita Zhang
地 址:上海市静安区南京西路1376号上海商城东峰342


The Leading Hotels of the World, Ltd. is an uncommon collection of authentic and distinct luxury hotels. Rooted in the locations where they are found, our members embody the very essence of their destinations. Offering varied styles of architecture and design, and immersive cultural experiences delivered by passionate people, our collection is for the curious traveler looking for their next discovery. Established in 1928, Leading Hotels has an eight-decade-long commitment to providing remarkable travel experiences.

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