上海苏宁宝丽嘉酒店

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All Day Dining Bartender 全日制餐厅调酒师

面议
上海苏宁宝丽嘉酒店
虹口区
  • 国际五星级酒店  |
  • 500人以上  |
  • 2018-06-19

  一年以上工作经验  不限学历   招若干人  性别:不限
  不限 不限 不限   年龄:不限

职位信息


Customer and Colleague Experience
宾客服务
• Ensures the delivery exceptional guest service at all times.
确保所有员工始终提供优异的对客服务。
• Provide engaged
确保与客人之间有良好互动。
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。
• Maintains positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的互动接触。
• Establishes a rapport with guests maintaining good customer relationships.
与客人建立并保持良好的客户关系。
• Deliver high quality of engagement and service to guests
传送高水平对客服务。
• Ensure guest needs and reasonable requests are met
确保客人的需求和合理的要求被满足。
• Seek opportunities to continually improve guest service
不断寻找机会改进对客服务。


Operational
营运
• Ensures that minimum brand standards have been implemented.
确保贯彻执行酒店最基本的品牌标准。
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
对于客户调查结果做出回应并落实相应的改善措施。
• Presents menu/ drinks list, answers enquiries and makes suggestions regarding food, beverage and service to guests.
以支持和灵活的态度与其他员工紧密合作,着眼于整个酒店的成功和酒店客人的满意度。
• Takes orders and serves food and beverage to guest according to the established sequence and procedures
.根据所定的程序接受点菜并为客人服务食品及饮料。
• Knowledge of all POS and cashiering functions
熟悉操作POS终端以及和收银相关的功能。
• Ensures all food and beverage items, equipment and other facilities in the Outlet are maintained according to the Departmental Operation Manual requirements.
根据部门营运指南要求确保部门内所有餐饮物品、设备和其他设施得到妥善保管和维护 。
• Proficient and knowledge of all menus to include our selection of Food, Beverage, Beer, Wine, spirits and cocktails.
熟练掌握菜单并能介绍其选择包括食品,酒水,啤酒,葡萄酒,烈酒和鸡尾酒。
• Up-sells beverage to increase the revenue.
促销饮品以提高营业收入。
• Reports any difficulties or problem to Superior / Assistant Manager for solution or follow up actions.
向餐厅领班/副理报告所有困难及问题,以便跟进和解决。
• Maintains par stocks of beverages and guest supplies.
保证所有酒水和客用品的标准库存量。
• Prepares mis-en-place according to the requirement and operation needs.
确保根据要求和运作需要做好餐前准备工作。
• Clears and resets counters or tables.
清洁并重新摆设餐台或餐桌。
• Prepares and serves Cocktail as requested as per trained technique and provided recipes。
根据所接收的培训知识和要求准备及服务鸡尾酒。
• Ensures all beverage stock are kept in the proper storage under the appropriate temperature.
在特别推广或活动期间,根据活动主题协助餐厅的摆台和装饰。
• Ensures all glasses are clean and well polished.
确保所有杯具的光亮、洁净。
• Assists in Bar stock inventory and maintains an accurate inventory record.
协助对酒吧的盘点并保持准确的盘点记录。
• Performs the function of cashier as required.
下单补充各酒吧饮品。
• Verifies cash received ensuring only genuine money been collected.
核对收取的现金,确保所收现金都是真钞。
• Verifies all credit cards presented by guest before to validity of the card.
核对所有客人呈交信用卡,确保所有信用卡都在有效期内。
• Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
严格遵守财务部发出的关于收银及现金处理的政策和程序。


Other Duties
其他
• Exercises responsible management and behavior at all times and positively representing the hotel management team.
在任何时间表现负责的管理和行为,并以积极的形象代表酒店管理团队。
• Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety.
理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。
• Ensures high standards of personal presentation and grooming.
确保高标准的个人形象和仪容仪表。
• Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organizations.
与竞争酒店、商业伙伴和其他组织的相关代表保持强而专业的关系来往。
• Attends training sessions and meetings as and when required.
需要时参加培训课程和会议。
• Carries out any other reasonable duties and responsibilities as assigned.
执行分派的任何合理任务和额外职责。
 
 
 
 



联系方式


电 话:021 - 36806666(6875)
联 系 人:人力资源部Human Resources
电子邮箱:carlosgu@bellagioshanghai.com
公司网址:http://www.bellagioshanghai.com/cn/
地 址:上海市虹口区北苏州路188号
邮政编码:200080



公司信息


上海苏宁宝丽嘉酒店是继美国拉斯维加斯之后全球开业的第二间宝丽嘉品牌酒店。在宝丽嘉,世界顶级的享乐生活与高雅文化完美结合,每一间酒店都会带给宾客亲切、恒久、细致、卓越的感受,完美诠释“至臻体验,岂止难忘”的品牌真谛。 Bellagio Shanghai is the first Bellagio Hotel in China and the second in the world succeeding its sister hotel, Bellagio Las Vegas. Integrating the luxurious lifestyle with the ultimate elegance, each Bellagio Hotel is designed to create the welcoming, timeless, sophisticated and remarkable experience for its guests, which is the perfect interpretation of the brand’s belief - “Nothing Short of Unforgettable”.
设施 Facilities 162 间豪华客房,包括 22 间套房
中餐厅嘉府壹号重现上海滩雅致风情,主打经典本帮菜及粤式佳肴
名厨餐厅拥有超大观景露台,演绎地道意式菜肴
全日餐厅,可单点早、午、晚餐,是商务休闲聚会的不二之选
大堂酒廊,享受宝丽嘉精选下午茶及进口手冲咖啡带来的惬意时光
5 间近 1,800 平米的多功能会议空间承接各式宴会活动
宴会厅自然采光
4层挑空中庭,巨型电子屏幕打造震撼视觉体验
水疗中心
室内恒温游泳池及活力池
24 小时健身中心
超过200个地下停车位 162 spacious deluxe guestrooms, including 22 impressive suites
Authentic Chinese restaurant Mansion on One paying homage to Shanghai’s legacy and classic Cantonese cuisine
Lago by Julian Serrano with large outdoor terrace, serving authentic Italian cuisine
Café Bellagio, all day dining venue for breakfast, lunch and dinner
The Lounge offers Bellagio Signature Afternoon Tea and imported craft coffee
5 specialized meeting venues close to 2,000 square meters space
Grand Ballroom with natural light
Four-storey-high atrium equipped with state-of-the-art LED and integrated audio system
Spa at Bellagio
Indoor heated swimming pool & vitality pool
Fully equipped 24-hour fitness center
Over 200 underground parking lots
 

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