上海浦东嘉里大酒..

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总机服务中心服务员 Service Associate - Service Center

面议
上海浦东嘉里大酒店Kerry Hotel Pudong, Shanghai
上海市
  • 国际五星级酒店  |
  • 500人以上  |
  • 2019-11-22

  一年以上工作经验  大专学历   招1人  性别:不限
  英语 熟练   年龄:不限

职位信息



 Celebrate the joy of life at Kerry Hotel, Pudong, the first of a new class of luxury hotels from the Shangri-La Group. With a premier city-center location and cutting-edge facilities, your stay is engaging at every turn.
Kerry Hotel Pudong offers 574 guestrooms and suites while boasting some of Shanghai’s most spacious and advanced conference and banqueting facilities. For work-life balance, we offer a well-equipped hotel sports and recreational facility in Shanghai, featuring vast exercise and spa options. The bon vivant in you would truly appreciate the exquisite cuisine orchestrated by renowned chefs across 3 restaurants. Top this off with a microbrewery, serving unique, handcrafted beers, and you may not see much of your room.
When night (or day) comes, you have the choice of spacious rooms and suites, plus serviced suites in The Residences at Kerry Parkside, just next to the hotel. Even getting to the hotel is a joy.
At Kerry Hotel Pudong, you soon realize there are no rules, only possibilities.

We are currently looking for a Service Associate – Service Centre to join our Front Office team.


Summary


Provides spontaneous services and handles all guest services activities in the Service Centre in accordance with objectives,  performance and quality standard established by Shangri-La Hotels & Resorts and Kerry Hotel Pudong Shanghai. To be responsible for 24 hours In-Room Dining order taking and hotel rooms reservation, Food and Beverage reservations in providing the most efficient and courteous hotel services to maximize occupancies and revenue for the hotel. Ensures that the communication system of the hotel is well maintained and guest requirements are handled accurately, politely and efficiently.


Requirements


• Presentable
• Communication skills
• Good Health
• Able to work flexible hours
• Ability to multitasking on other position within Front Office
• Experience in similar capacity in 5 Star Hotel
• Has a rather good grasp of both written and spoken English


上海浦东嘉里大酒店是香格里拉酒店集团旗下首家嘉里品牌酒店,在此您将体验到别样的惊喜和生活的无穷乐趣。
酒店位于浦东核心腹地, 一应俱全的先进设施、独特简约的设计与热情自然的服务使其成为现代灵动生活的富集之地。设备精良的健身场所,覆盖3层6,000平方米

上海浦东嘉里大酒店拥有574间客房及套房,超过8500平方米的会议室及宴会场地。酒店开设了总面积达6000平方米的健身俱乐部,提供丰富的健身及Spa护理项目,致力于为宾客营造一个工作和生活相均衡的环境。钟爱美食的您可在酒店的三家餐厅尽情探索令人兴奋的料理精选。而在圆满的一天结束之际,再没有比到酿酒坊品尝一杯酿酒大师手工制作的新鲜啤酒更好的选择了。
夜幕降临时分,无论您选择下榻于宽敞的客房和套房,抑或入住毗邻酒店的浦东嘉里城公寓,豪华舒适的享受从不分白昼与黑夜。


在浦东嘉里大酒店,您会很快意识到这里没有惯例,一切皆有可能。


工作概述


提供让客人感到温暖和自然的服务,并且处理所有客人通过呼叫服务中心要求的服务,为香格里拉酒店集团和上海浦东嘉里大酒店建立并实施良好的质量标准。负责为客人提供24小时客房送餐预订和酒店房间预订,餐饮预订以及提供酒店高效有礼的预定服务并在预定过程中实现酒店收益最大化的目标。确保酒店与客人建立良好的公共关系,并且能够准确的,礼貌的和有效的处理客人的要求。


岗位要求


• 良好的外貌
• 沟通能力
• 身体健康
• 能适应灵活的工作时间
• 能适应前厅部其他工岗位的职位轮换
• 同等五星级酒店工作经验
• 相当好的英语口语及书写领会能力



 
 



联系方式


电 话:021-61698888
传 真:021-61695328
联 系 人:人力资源部
电子邮箱:recruitment.khpu@thekerryhotels.com
公司网址:http://www.shangri-la.com
地 址:上海市浦东新区花木路1388号
邮政编码:201204



公司信息


Flowing seamlessly within the new Kerry Parkside complex, integrating the hotel with an office tower, serviced residences and lifestyle retail mall, Kerry Hotel Pudong, Shanghai is located in the heart of Pudong, opposite Century Park, the largest eco-park in Shanghai, directly connected to the Shanghai New International Expo Center (SNIEC) while accessible to the rest of the Shanghai metropolis via the underground metro within the complex. Pudong International Airport is 30 minutes away by car and 15 minutes away by Maglev train. The hotel's 574 rooms and suites, most with expansive Century Park views, are designed for optimum ease in work rest and leisure, with complimentary mini bar, broadband and wireless internet access.

Anchoring the hotel's lifestyle experience is an innovative three-in-one integrated destination for dining, entertaining and socialising: The COOK (international ala carte with open kitchens and gourmet deli), The MEET (steakhouse and grill) and The BREW (craft brewery). Classic Cantonese cuisine and other Chinese regional specialities are served in Blossoms, a collection of exclusive private dining rooms. Kerry Sports, spanning 6,000 square metres across three levels, includes a 24-hour fitness centre, an indoor swimming pool, a wellness spa, outdoor tennis court and basketball court, studios for yoga (including hot yoga), pilates, spinning, boxing and aerobics, and the Adventure Zone.

The hotel offers the largest portfolio of hotel-based meetings and banqueting facilities in the city, with more than 7,300 square metres of space across 26 multi-purpose function rooms, including the 2,230-square metre Grand Shanghai Ballroom and 1,018-square metre Pudong Ballroom. To complement, the hotel also features the 24-hour Business Centre and Office Suites with 16 serviced offices and an additional four meeting rooms.


 上海浦东嘉里大酒店位于浦东区域中心,作为全新的浦东嘉里城的主体之一,与现代化办公楼、服务式公寓和时尚购物商场相连。酒店面朝上海最大的生态公园——世纪公园,直接连通上海新国际博览中心,并通过相邻地铁站方便前往上海其他区域。酒店距离浦东国际机场30分钟车程,磁悬浮车站15分钟车程。酒店坐拥574间客房和182套房,其中大部分可俯瞰世纪公园美景,并提供免费迷你吧,宽带高速上网和无线上网,可谓商务休闲两相宜。

迎合酒店的风尚生活体验,创新的“三合一”整合餐厅模式实现用餐、娱乐和社交功能。The COOK∙厨餐厅(丰盛国际零点美食,开放式厨房和美味熟食),The MEAT∙扒餐厅(牛排馆)以及The BREW∙酿餐厅(手工自酿啤酒坊)。此外,百花亭设有数间优雅私人包间,提供经典粤式菜肴和其他中华美食。嘉里健身6,000平方米面积横跨3层,包括24小时开放的健身中心,室内游泳池,水疗馆,室外网球场和篮球场,瑜伽(包括高温瑜伽),普拉提,动感单车,拳击,健美操和儿童探险乐园。

作为城中最大的酒店会议和宴会场地,浦东嘉里大酒店提供超过26个多功能会议室,7,300平方米的会议专用空间,其中包括2,230平方米上海大宴会厅和1,018平方米浦东大宴会厅。与此相应,酒店商务及办公中心24小时开放,拥有16间全装修服务式办公室和4间全套设备会议室,为商务旅客提供尽善尽美的服务及设施。
 
 
 

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