AREAS OF RESPONSIBILITY 职责范围
Use your supervision skills effectively to encourage and motivate staff. 运用管理技巧有效地激励员工，调动和提高员工的工作积极性。
Provide services and information to guest that is the most accurate and up to date possible, and is delivered to the guest in the most meaningful way. 通过最恰当的方式给客人提供服务和最新最准确的信息。
Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention. 一贯地监督员工的对客服务,确保所有的时候都能通过员工的迅捷和热情服务赢得客人的最大满意。
Having a positive attitude towards work is self-disciplined and self-motivated, set a god working example for all sub-ordinates. 要有积极的工作态度，要有自我约束力和主动性，为下属树立良好的工作榜样。
Contribute to overall operational efficiency by performing relevant duties as assigned. 通过对相应职责的执行,提高整体运作的效率。
Controls and directs the entire section organization and operation. 直接负责监控和指导本单位的相关组织和运作工作。
Ensure that all daily reports printed are filed accordingly in the respective files. 确保所有打印的日常报告已经正确存盘。
Make sure wake-up calls are all recorded and followed up accordingly. 确认所有的叫醒服务电话已经被记录并且已经得到跟进和落实。
Provide guests with the most accurate and up to date information at all times. 在任何时候都要向客人提供最新、最准确的信息。
Ensure efficient provision of telephone services by overseeing efficient arrangement of local and long distance calls, as well as staff’s courtesy in handling telephone calls. 通过有效地总体监控，确保为客人提供优质的市内和长途电话服务，以及接线员处理电话的礼貌方式, 确保有效的总机服务。
Ensure efficient provision of message relay service by supervising message taking activities and paging services for guests. 通过管理对客留言和传呼服务,确保对客信息转达的服务。
To report regularly on the happenings within the section. 对本岗位发生的事情作常规汇报。
Thorough knowledge of detailed procedures in operating the telephone switchboard efficiently. 精通话务台的所有操作程序,使总机有效运转。
Knowledge in operation of existing paging and sound system. 要掌握现有的传呼和音响系统操作的知识。
Thorough familiar with existing extension numbers of the hotel. 熟悉酒店的所有分机号码。
Thorough familiar with the operation of PMS. 熟悉酒店的计算机系统的功能和操作。
Assumes other duties as delegated from time to time. 完成其它指派的工作。
Minimum two year experience Front Office experience 至少两年前厅工作经验
High school diploma required 高中以上学历
Strong computer systems skills including; reservations and reporting systems熟悉电脑操作，包括预定及报表系统
Excellent communication skills良好沟通技巧
Able to collaborate effectively with other hotel employees and managers to ensure teamwork能有效地与酒店同事及经理沟通
Strong Microsoft Office suite and reporting system skills熟悉电脑操作
Ability to work a flexible schedule愿意倒班