上海宝山德尔塔酒..

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楼层主管Floor Supervisor

4500-5999
上海宝山德尔塔酒店Delta Hotels by Marriott Shanghai Baoshan
宝山区
  • 国际五星级酒店  |
  • 500人以上  |
  • 2020-04-09

  不限工作经验  不限学历   招若干人  性别:不限
  不限 不限 不限   年龄:不限

职位信息


AREAS OF RESPONSIBILITY 职责范围

Work closely with the Reception to ensure correct room status at all times. 与接待部门密切合作确保任何时间内正确的房态。
Ensure highest standard of cleaning by constantly circulating all areas involved, providing support and coaching. 随时监督指导客房服务,确保高标准的清洁, 为员工提供支持和培训。
Ensure highest standard of cleaning in assigned areas. 确保所分配的区域的高度清洁。
Ensure guest privacy is respected when DND status is displayed. 确保在“请勿打扰”状态下客人的隐私被维护。
Supervise turndown service. 监督夜床服务。
 Responsible for strict key control. 负责钥匙的严格控制。
Inspect regularly guestroom corridors and public areas. 对客房的走廊和公共区域进行常规检查。
Ensure compliance of Lost & Found procedures. 确保依照失物招领程序办事。
Keep floor linen rooms neat and tidy. 维持楼层布草房的干净和整洁。
Monitor productivity of the unit. 监督单元工作效率。
Prevent and resolve grievances. 避免和调解抱怨。
Resolve disputes. 解决争端。
Discipline staff when necessary. 必要时以纪律约束员工。
Check Housekeeping associate’s grooming, personal hygiene and appearance. 检查员工个人仪表及卫生。
Assist with the preparation of associate duty roster. 协助准备员工排班表。
Facilitate multiskilling. 鼓励员工掌握多技能。
Assist with staff training and development. 协助员工的培训和发展。
Provide ongoing advice and support to staff under your supervision. 给予所管辖的员工以不断的建议和支持。
Supervise staff performance. 指导员工表现。
Provide one to one instruction to staff members when required. 必要时对员工进行个别面对面指导。
Deliver high quality service to guests. 提供高品质的对客服务。
Ensure guest needs and reasonable requests are met. 确保客人需求和合理要求被满足。
Seek opportunities to continually improve guest service, by reporting guest comments. 通过汇总客人的意见汇总,寻找机会不断发展对客服务。
Take appropriate action to resolve guest complaints. 采取合适的行动解决客人的抱怨。
Adhere to the hotel’s security and emergency policies and procedures. 坚持酒店安全制度、紧急情况处理规定和程序。
Log security incidents and accidents in accordance with hotel requirements. 依照酒店要求记录安全日志和事故记录。
Adhere to hotel cleaning and maintenance programs. 坚持酒店的清洁和养护。
Ensure a high level of cleaning is maintained in your work area. 保持维护所在工作区域的高度整洁。
Ensure all reporting and servicing deadlines are met on a timely basis. 确保所有报告和服务都按时完成。
Carry out other tasks as directed by your supervisors. 完成你上级交待的其它任务。

REQUIREMENTS 要求
Graduate from college or can be replaced by adequate experience. 高中毕业及职业培训学校或具有与之相等的丰富的工作经验
Minimum 2 years to be room attendant and 1 year supervisor in Housekeeping department. 至少具有管家部2年楼层服务员和1年主管工作经验
Good supervisor to people and communication ability. 良好的管理及沟通能力
Can speak some English at least can read from Housekeeping Opera system. 能说简单的英文,能从电脑上读懂房态

 
 
 
 
 



联系方式


联 系 人:人力资源部Human Resources
公司网址:http://Marriott.com/SHABS
地 址:上海市宝山区双庆路220号
邮政编码:



公司信息


Delta Hotels by Marriott Shanghai Baoshan is the only 5 star luxury hotel strategically located in the heart of Baoshan district, close to Baoyang pier and is the first Delta hotel to open in the Asia Pacific region. The classical European architecture and interior design of our hotel will quickly become the symbol of grandeur and elegance in north Shanghai.
上海宝山德尔塔酒店坐落于宝山行政中心,临近宝杨路码头,是宝山地区唯一一家国际品牌五星级奢华酒店。融合了庄严典雅的室内设计和古典的欧洲建筑外形,酒店将成为北上海独一无二的标志性建筑。上海宝山德尔塔酒店是万豪集团旗下,在亚太区首家即将开业酒店。
The hotel offers 339 spaciously designed guest rooms, including 26 suite rooms. There are 8 different restaurants and bars, offering a wide variety of Food and Beverage options.
酒店共拥有339间客房,其中包括26间套房。8个风格独特的餐厅及酒吧,中西合璧,汇聚特色美食。
A comprehensive range of meeting venues covering a total area of 1200 square meters, including a 665 sq meter pillar-less grand ballroom with over 7 meter high ceilings along with 4 separate additional meeting rooms provide a wide range of flexibility in space for any type of meeting, special event, or wedding.
酒店提供完善的宴会及会议设施,1200平方米的综合性场地,包括一个层高超过7米的无柱式大宴会厅,四个多功能会议室,灵活的空间布局,可满足不同规模的会议及宴会需求。
We offer a variety of leisure entertainment choices, including an indoor swimming pool, fitness center, chess room, Kid’s corner and SPA to help make your stay even more enjoyable.
酒店还提供完备的休闲娱乐设施,包括室内游泳池和健身中心,棋牌室,儿童天地和水疗,使您的休闲度假,商务旅行锦上添花。

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