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礼宾顾问- 广东话 Lifestyle consultant – Cantonese

面议
莱卡斯商务信息咨询(上海)有限公司
长宁区
  • 旅行社及旅游预订  |
  • 150-500人  |
  • 2018-04-26

  不限工作经验  不限学历   招若干人  性别:不限
  不限 不限 不限   年龄:不限

职位信息


This is a full- time position, 8 hour a day/5 days a week on rosters/shifts in a dynamic & professional environment, you are responsible for providing exceptional, high-touch service assisting customers with customized travel arrangements, including travel bookings, fine dining reservation, event planning, research, theatre, sport events and other personal services, beyond in a contact centre type environment. Customer service is at the core of this role and the employee is able to go above and beyond the call of duty to provide an exceptional customer experience, embraces change, and thrives in a fast-pace environment.

 

Further details:

 

Servicing APAC customers through various delivery channels (via phone, email, and web requests) to meet or exceed client objectives of utilization, brand recognition, and customer loyalty.

Understands the culture and needs of the customer to be able to speak to and fulfill their requests

Researches, recommends, and fulfills on customer requirements.

An excellent knowledge of luxury brands and desire to keep up to date with the latest developments/events.

Provide Program Benefit Support, delivering on client value propositions while providing a seamless customer service experience when dealing with other departments.

Responds promptly to customer needs; solicits customer feedback to improve service; response to requests for service and assistance; meets commitments.

CANDIDATE PROFILE

Fluent Mandarin and Cantonese, excellent spoken and written English, Japanese would be a plus.

Related experience within the retail or luxury travel industry, with a large hospitality chain or luxury brand is a plus.

2 years’ experience booking travel arrangements in a corporate environment or 4 years relevant customer service experience working a contact centre environment is preferred.

Previous experience working with VIP clientele is an advantage.

Well-travelled, both domestically & internationally is preferred.

Familiarity with the luxury market, either professionally or through personal experience.

Understands and is able to book all travel components including but not limited to airfare, accommodation and transportation is desirable.

Excellent organizational skills, demonstrates high attention to detail.

Synthesizes complex or diverse information, proficient in collecting and researching information, uses intuition and experience to complement information.

Identifies and resolves problems in a timely manner, gathers and analyses information skilfully, work well independently & in group problem-solving situations.

Respects business ethics and integrity, impeccable professionalism.

Speak clearly and articulately, high level of active listening, listen and get clarification, respond well to questions, write clearly and informatively, varies writing style to meet needs, able to read and interpret written information.

Quick thinker and demonstrated experience with being resourceful.

Comfortable of maneuvering through web while on the telephone.

Coachable and exemplary positive attitude.

Excellent Microsoft Word skills.
 
 
 



联系方式


联 系 人:Lina Huang
公司网址:http://www.johnpaul.com
地 址:上海长宁区仙霞路99号尚嘉中心3002室
邮政编码:200051



公司信息


John Paul is the leading global loyalty group powered by premium Concierge services. We enable our clients to generate proximity with every customer and employee. From designing the customer journey to creating bespoke affinity programs, we offer a unique 360-degree approach to elaborate premium relationship and membership strategies worldwide. Expert in driving long-term customer engagement, John Paul reinvented one of the most beautiful jobs in the world, that of a grand hotel Concierge equipped with the latest tools from the digital revolution, creating the Enhanced Concierge.

JohnPaul在高级礼宾服务领域引领全球。 我们成功地帮助各大公司与他们的客户和员工搭建紧密的联系并提高其忠诚度。 从为客户设计梦幻之旅到精心定制的忠诚计划,JohnPaul为各大跨国公司提供独特的及全方位的客户及员工礼宾服务。在John Paul, 您将拥有世界上最美好的工作,并拥有最先进的数字工具。

With over 1,000 employees spread over the five continents, patented technological tools, and an exclusive partners network, we offer organizations the best service experience for their most valuable targets 24/7.

John Paul拥有遍布五大洲的一千多名员工,我们拥有专利技术工具和遍布全球的独家合作伙伴为我们的客户提供最优质的服务体验。我们的办公室遍布美国、加拿大、法国、英国、澳大利亚、新家坡和中国。更多信息请访问我们的网站www.johnpaul.com



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