Manage the console and be familiar with the system and functions.
管理并熟悉接线交换机系统和功能。
2. Receives and transfers guests’ calls to respective extensions and rooms, and offer to take any messages if required.
接听客人的来电并转接到相应的分机号或房间，并为需要留言的客人提供留言服务。
3. Assist and provide information for all guests, including promotion of our hotel’s product or outlet.
为所有的客人提供信息服务，包括我们酒店的产品或对外推广信息。
4. Ensure checklists are done accurately.
确保每天的工作检查表准确地完成。
5. Monitor Call Accounting/FCS system to ensure that all phone calls are posted.
监督FCS系统，确保所有的电话费都入账。
6. Monitoring all the telephone printers.
监督所有的电话打印设备。
7. To assist to carry out emergency and evacuation procedures.
协助执行紧急疏散程序
8. In charge of morning calls
监测叫醒服务
- Take down and programme morning calls.
- 记录下所有的叫醒电话
- Ensure all morning calls are answered.
- 确保所有的电话都叫醒完毕
9. Update the office information white board to keep up to date with operation issues.
更新白板上的办公室及日期等信息。
10. Ensure AYS office is kept neat and clean at all times.
确保办公室一贯的干净和整洁。
11. Monitor In House telephone Music play mode.
监测电话音乐播放模式。
12. Ensure silence is observed at AYS area.
确保为您服务中心区域安静的工作环境。
13. Printing of contingency reports once every 2 hours and file report for the day during midnight shift.
夜班每隔2小时打印应急报告及各种夜审报表。
14. Maintaining an updated telephone extension list.
及时更新分机表。
15. Know all F&B services, e.g. how it’s prepared, type of food, different kind of beverages, wines and their terminology. Includes the Gold Brand Standard
熟知所有餐饮服务知识，例如：要如何准备，食物的类型，不同种类的饮料及酒类专业术语，包括金牌标准。
16. Know micros functionality and be well verse for a prompt service.
知道micros机器操作功能，并能熟练的运用在点餐服务上。
17. Ensuring all guests’ complaints and feedback are recorded in the Guest Ware.
确保记录下所有的客人投诉和回馈信息并存档。
18. Maintain effective service in line with the Hotel’s Corporate Image
在通话中保持积极的服务态度以维护酒店的形象。
19. Audit the grooming instruments, to ensure good grooming all time, maintain uniform cleaning and ware name tag.
监督仪容仪表，要确保好的仪容仪表，制服保持干净整洁并配带好铭牌。
20. Any other duties as may be assigned from time to time.
随时对可能被指派的任务负责。