JOBOVERVIEW职位概述
• To provide an appropriate welcome at Restaurants for guests and potential guests, maximizing their dining experience using technical and individual social skills.
• 在餐厅适当的欢迎宾客和有可能的宾客，使用技能和个人的社交技巧使客人获得最好的体验。
• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.  
• 遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。


DUTIES AND RESPONSIBILITIES工作职责
• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
• 在餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作：
  o Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with   opening standards
  o 确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范。
  o Ensure restaurant operating equipment is clean and in working order
  o 确保餐厅运营设备的清洁并正常工作。
  o Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
  o 按照酒店的规定保持工服和个人仪表的高标准。
  o Welcoming guests to the Restaurant, by using the Restaurant name
  o 迎客人光临餐厅，使用餐厅的名称。
  o Inquiring if they have a reservation and noting it in the reservation book if they do
  o 询问客人是否有预订，如有预定在预订册上做记录。
  o Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
  o 为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录。
  o Being attentive to guest requests
  o 周到的满足客人要求。
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
• 陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。
• Take telephone bookings and document in the Reservation book according to restaurant standards
• 接听电话订位并按餐厅的规范在预订冊上记录。
• Train wait staff and bus staff in hostess standards
• 按领位员的标准培训员工。
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
• 周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件。
• Maintain responsibility of cleanliness of hostess stations
• 保持迎宾台的清洁。
• Maintain responsibility of cleanliness of all menus and drink menus
• 保持所有菜单和饮料单的清洁。
• Assist with beverage service
• 协助饮料服务。
• Assist with food service
• 协助食品服务。
• Maintain detailed knowledge of menu, including daily specials
• 对菜单有具体的了解，包括每日特价。
• Ensure tables are cleared quietly and efficiently
• 确保迅速且高效的清理餐桌。
• Carry food and beverage trays in a safe manner to minimize breakages
• 安全的举餐盘使破损将到最低。
• Complete dockets accurately and clearly
• 准确和清楚的填写收据。
• Maintain current information on all general activities of the hotel
• 了解当前酒店所有的活动。


Experience 经历

• Two years related experience or an equivalent combination of education and experience. 
• 2年相关工作经历，或与此相当的教育和相关工作经验结合的背景。