岗位职责/职位描述
Key Responsibilities 主要职责
Monitorguest relations’ personnel to ensure maximum guest satisfaction throughpersonal recognition and prompt cordial attention from arrival throughdeparture
监督客户关系部工作人员,以确保来宾始终得到礼貌接待及充分的注意和重视,由此实现最大的客人满意度
Monitorguest relations personnel to ensure Priority Club members consistently receiveall benefits, repeat guests and other VIP’s receive special recognition andservice
监督客户关系部人员的工作,以确保优悦会会员始终得到全部优惠,常客和其它贵宾也得到特别关照
Inspectsall VIP rooms prior to arrival
在贵宾到达前对贵宾房进行检查
Required Skills 技能要求
Proficient in the use of Microsoft Office
熟练使用微软办公软件
Problem solving and organizational abilities
具有解决问题和组织能力
2 years related experience including 1 year experience in FO operation, or an equivalent combination of education and experience.
2年相关工作经历,包括1年前厅运营经验,或与此相当的教育和相关工作经验结合的背景。