上海新天地朗廷酒店

微信招聘

Chief Concierge 礼宾司

面议
上海新天地朗廷酒店
黄浦区
  • 国际五星级酒店  |
  • 500人以上  |
  • 2018-06-19

  五年以上工作经验  不限学历   招1人  性别:不限
  英语 熟练   年龄:不限

职位信息


PRINCIPAL RESPONSIBILITIES 主要职责


1. Work alongside guest contact colleagues, ensure the delivery of on brand guest service with poise.

与对客同事紧密合作确保向宾客提供符合品牌要求的服务体验.

2. Supervise the work and operation of the Concierge, Bellmen, Doormen, Valet Parking, and Airport Stylist teams. Ensure colleagues are executing their respective job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook.

监督礼宾柜台,行李生,门童,待客泊车以及机场客服大使团队的工作和日常营运。确保同事们根据拟定的规定条例以及酒店员工手册执行其日常工作。

3. Handle and resolve any Concierge related guess issue/dissatisfaction to delight. Identify root cause and rectify any defect, problematic process or sub-standard staff performance which leads to the service shortfall.

处理并妥善解决所有礼宾部相关问题及宾客投诉以使客人满意。发现导致问题相关原因并作出对相关缺陷,或步骤,或不佳员工表现的针对性的改进。

4. Conduct regular inspections of Concierge Desk and Front Desk area, lobby, lift landing, hotel main entrances, ensure proper manning and positioning at key areas, and performance at all operation areas are up to standard, and all operating equipment is well-maintained and properly functioning.

经常性地视察酒店礼宾台前台区域,大堂,电梯厅,酒店入口区域,确保关键区域的合理人力配备及符合标准的团队表现,并确保所有相关设备工具的良好维护及运作。

5. Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour.

展现诚实,可靠,道德规范及专业性;做到言行一致。

6. Build positive and productive working relationships with customers, subordinates, peers, superiors, business partners, and the community; encourage this behaviour in others.

与宾客,下级,同级,上级,合作伙伴及社区建立积极有效的工作关系。并鼓励其他同事也依照此行为准则。

7.Perform any duties assigned by the Management deemed necessary.

执行任何管理层委托的工作。


REQUIREMENTS 职位要求


Experience 经验

- Five years related working experience in hotel, at least 2 years in similar capacity.

五年相关的酒店工作经验,至少两年相关职位经验

- Active  Les Clef D’or member (golden keys)

金钥匙协会会员


Job Skill / Knowledge 工作技能 / 知识

- Out-going personality 性格开朗

- Good communication skills 良好的沟通技巧

- Office administration experience 办公室行政经验


Computer Knowledge 电脑知识

- Knowledge of MS office software 相关办公自动化知识

- Opera PMS  酒店Opera系统


Language Proficiency 语言能力

- Good command of English and Mandarin, other languages would be beneficial.

良好的英语及普通话掌握能力,掌握其他语言者优先考虑.



联系方式


电 话:021 – 23302288转人力资源部
传 真:021 – 23302233
联 系 人:人力资源部
电子邮箱:tlxtd.recruitment@langhamhotels.com
公司网址:http://xintiandi.langhamhotels.com/index.html
地 址:上海市黄浦区马当路99号
邮政编码:200021



公司信息


自1865年起,朗廷酒店一直以超卓服务、豪华与创新设计着称;此等优越传统,一直延续到今天的新天地朗廷酒店。

关于上海新天地朗廷酒店

上海新天地朗廷酒店是朗廷集团在中国的旗舰酒店, 坐落于沪上最受欢迎的时尚休闲聚集地,邻近淮海路商业街, 占尽地理优势; 这里奢华精品店,国际高档餐厅, 热门酒吧林立,还有独具上海历史的建筑和景点,交通也四通八达,极其便利。

酒店融合了昔日魅力与现代设施, 楼高28层, 提供357间雅致客房,其中41间为套房, 为商务和休闲客人缔造令人迷醉的奢华体验。

酒店拥有蝉联米其林三星的粤菜餐厅「唐阁」、全日制国际餐厅凯旋、露天酒廊「新 吧、提供朗廷特色下午茶的大堂酒吧,户外餐厅Al Fresco和马天尼酒吧。

宾客还可尽情享受「川」水疗中心的理疗,「川」水疗的特色理疗源于中国传统中医疗法哲学,亦或是在室内游泳池和24小时健身中心内舒畅身心。上海新天地朗廷酒店还拥有专为高端会务设计的高吊顶豪华宴会厅和8个会议室。

About The Langham, Shanghai, Xintiandi
Located in the elegant and lively Xintiandi district, the 28-storey luxury The Langham, Xintiandi is the flagship Langham property in China and features 357 elegant rooms including 41 suites with charming yet practical touches that have been a hallmark of The Langham since it was founded in 1865.

The hotel offers the Three Michelin-starred Chinese restaurant T’ang Court, the international all-day dining restaurant Cachet, the lifestyle bar XTD elevated, the Lobby Lounge that serves the signature Langham afternoon tea, the outdoor terrace Alfresco and the Martini Bar for evening drinks.

Guests can also experience pampering treatments in Chuan Spa, the signature spa of The Langham that is based on the healing properties of Traditional Chinese Medicine, or relax in the indoor pool and 24-hour Health Club. The Langham, Xintiandi features a modern high-ceiling grand ballroom and an additional 8 large meeting spaces that can be tailored to high-level events and meetings.
让您的职业生涯从朗廷酒店集团起航!我们将帮助您成为一名行业精英。


我们的人力资源价值观是:
- 强调培训和职业发展。
- 真诚地关注员工的个人幸福和职业成长。
- 信守并实践公平、信任、正直和尊重。
- 通过团队精神、主人翁意识和高效组织结构提高效率 。
- 鼓励员工的革新和创意精神,为营运和业务增值。
- 尊重员工和文化多样性。

我们能为您的职业提供一个世界性舞台。如果您希望与众不同,加入我们吧,让您的梦想成真!

官方招聘网站:
http://career.langhamhotels.com/appl_job_opportunity.aspx

网站简介 | 服务声明 | 招贤纳士 | 猎头服务 | 产品与服务 | 联系我们 | 网站导航
Copyright @ 2004-2018 61hr.com All Rights Reserved 沪ICP备05026878号
天谋网络旗下品牌:乐聘网