Handle all email and phone inquiries with target to convert potential ones to confirm bookings
Handle negotiation on new bookings and renewals
Conduct viewings/site inspection for potential clients when required
Conduct telemarketing cold calls to explore new clients
Identify corporate companies to be handed to sales team for explore potential business opportunities
Maintain relationship with corporate appointed relocation agents to capture incremental market share of business from competitors
Support the sales team as and when required
Input data to PMS system
Conduct market search and report on competitors activities
Review rentals and rates on a regular basis to seize opportunities for incremental revenue with approval from the management
Prepare reports for monthly submission of financial results to the management
Handle customers’ complaints and special requests.
Coordinate with properties and other departments to maintain high service standard