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Bar Manager 大堂吧经理

面议
上海虹桥元一希尔顿酒店
闵行区
  • 国际五星级酒店  |
  • 500人以上  |
  • 2018-10-22

  不限工作经验  不限学历   招1人  性别:不限
  英语 良好   年龄:不限

职位信息


Principle Responsibilities & Position Purpose:
职责目标:

This position is concerned with the strategic management of the outlet, in line with prescribed Hilton International policies and procedures.
经理的职位是极具挑战性的工作,应遵守餐厅、本酒店及希尔顿国际酒店既定的政策原则和运作程序。

Essential Responsibilities:
基本职责:      

Ability to React 客户服务管理

Listens and responds spontaneously to questions asked by the guests, team members and suppliers. Tries to find a solution.
在服务期间积极收集客人及服务人员的反馈。
Finds an immediate solution to precise and simple problems
就如何改进对客服务采取相应的措施。
Knows how to improvise on an emergency situation.
当餐厅或酒吧繁忙的时候提供必要的帮助。
Learns lessons from difficult experiences to be proactive in ones area of competence.
积极主动的为客人服务,满足客人任何合理要求,并且培训员工能够预见客人的需求。

Managing the delivery of Service Standards保证服务标准的实施

Having detailed knowledge of Departmental Standards
熟悉部门服务标准。
Being able to explain the Standards to the team
可以清楚的向其他员工解释服务标准。
Assessing staff performance against Standards
能够按照服务标准评估其他员工的工作表现。
Monitoring Standards through regular Standards Review checks
通过反复检查,督导服务标准的实施工作。
Developing action plans to address shortfalls in Standards and identifying shortfalls before they affect customer service
针对工作中的不足制定计划,以避免影响对客服务质量。
Implementing and following though improvements identified
针对于工作中的不足采取必要的行动。

Managing the operation运营管理

To prepare rosters and job schedules for staff to meet business needs (taking into consideration internal activities and occupancy and external events, promotions etc)
制定每位员工的排班表及工作安排。(考虑内部活动,客人入住率, 特殊活动及产品促销等)
To describe, assign and delegate duties and authority for the operation of the outlet at all times
有效的与前台及团队领队协调,尽可能的增加餐厅生意,与领队保持直接联系。
分配, 指派,组织授权餐厅日常的经营工作。
To understand what’s going on in other departments and implications for your own department
了解饭店其他部门的经营活动及其与自己部门的影响。
Planning ahead and ensuring adequate resources are available
预先准备并确保各种经营设施设备的充足。
To manage the departmental operation and taking action where necessary to ensure smooth running and participating in service duties during service periods, where necessary
有效管理部门运作,为保证服务及餐厅的正常运营采取必要的措施。
To co-ordinate with Engineering and Housekeeping Departments to ensure maintenance and cleanliness. Ensure follow-up procedures are maintained.
与客房部及工程部通力合作,保证部门设施的完好及清洁。
To ensure the shift is reviewed and handovers and briefings are carried out
确认每个班次之间做好总结,并与下个班次进行工作交接。
To maintain in-depth technical knowledge and skills required for the job
确保岗位所需知识的更新。
To Maintain event and function histories to assist with returning events
保留餐厅活动记录。
To establish good communication with the Kitchen team
与厨房的员工建立良好的沟通渠道。
To participate in future menu changes with the Director of Food & Beverage and the Executive Chef taking into consideration new F&B trends, market demands and sales achievements.
协助餐饮部总监及行政总厨根据餐饮发展趋势,适当需求及销售情况进行餐厅菜单的修改。.
To attend & participate in regular F&B, operational & roster meetings.
参加餐饮部例会。



联系方式


电 话:021-33236666
联 系 人:人力资源部
公司网址:http://www.hilton.com
地 址:上海市闵行区红松东路1116号上海虹桥元一希尔顿酒店人力资源部
邮政编码:201103



公司信息


招募人才 酒店地址:上海市红松东路1116号上海虹桥元一希尔顿酒店
酒店介绍: Situated in the heart of Hongqiao business district, the three-tower Hilton Shanghai Hongqiao is close to metro lines and within walking distance of entertainment venues. Relax in the spacious guest rooms and enjoy the wide range of facilities including the spa. The Grand Ballroom is ideal for private functions and can accommodate over 1,000 people while the two restaurants serve up cuisine from around the world.

上海虹桥元一希尔顿酒店的三座大楼屹立于虹桥经济技术开发区的中心,酒店交通便利,毗邻地铁,步行即可前往附近的娱乐街区。在这里,您可以尽享宽敞舒适的客房以及包含水疗在内的完善设施。气势恢宏的大宴会厅可以举办私人宴请,并可容纳超过1,000人。同时,两家高档餐厅可为您呈现来自全球各地的美味佳肴。

Hilton Shanghai Hongqiao invites you to join us in new challenges to build a team committed to:
Delivering memorable guest experiences
Growing within the Hilton family to achieve personal career development
上海虹桥元一希尔顿酒店诚挚邀请您的加入,让我们一起致力于为客人创造美好的入住体验。同时,上海虹桥元一希尔顿酒店愿成就您的事业发展,与您共同成长!

联系人:人力资源部
咨询电话:021-33236612
联系简历直接寄至:
上海市闵行区红松东路1116号上海虹桥元一希尔顿酒店人力资源部                邮编:201103
请在应聘信或邮件中注明所应聘的职位。
附近公共交通:地铁9号线、3号线、4号线,公交69、700
 
 

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