b Responsibility/Job Description

岗位职责/职位描述

1.Analyse the learning & development needs and develop hotel annual training plans. Prepares reports of the training results. Maintains hotel training library.

分析学习与发展需求并制定酒店年度培训计划;准备培训成效报告,管理酒店培训书籍资料;

2.Recommends hotel-training courses for employee to the Department Head. Develop training manuals and courses;

向部门经理推荐员工培训课程; 制定培训课程和培训手册;

3.Ensure that training records of employee at different levels is maintained.

确保按级别对员工培训记录的归档;

4.Establish training policies and procedures. Direct and assist the development of special training program needed by departments.

建立培训制度和程序;指导及帮助部门所需的特殊培训课程的发展;

5.Monitors and keeps hotel operation in hotel brand standard.

监督和保持酒店的运作符合品牌标准;

6.Mobilizes all hotels employee to keep brand attitudes way to serve guest.

动员全酒店的员工保持品牌标准去服务客人。

6.Maintain and update staff Learning & Development records, policies and procedures and other training matters. Conduct training needs. Analyze for management and supervisory employee to identify and determine training needs.

管理和更新员工学习与发展档案，酒店规章制度与工作程序以及其它培训文件. 进行培训需求调查，为管理层及主管员工分析并决定提供培训需求。

7.Prepare and submit periodic training activities reports.

定期准备酒店相关培训活动报告。

8.Monitor hotel staff grooming and service courtesy and efficiency.

监督检查酒店员工的仪容仪表及对客服务礼仪及效率。

9.Conducts new employee orientation

对新员工进行入职培训。

10.Conduct retraining programs and information for currently employed employee.

实施并监督在职员工的培训计划。

 

Qualifications 资格要求

 

1.Minimum 3 years experience in the same position in international five star hotels. with fluent oral and written English

至少在国际级别五星级酒店担任相应职位达3年以上，英文听说读写俱佳。