• Enjoy my work, love my job 快乐工作，热爱工作。
• Supervise the implementation of housekeeping standards and procedures in relation to:
监督执行与以下运作有关的标准和程序：
o Bedroom service 客房服务
o Bathroom service 浴室服务
o Valet service 洗衣服务
o Cleaning service 清洁服务
o Linen maintenance 布草维护
• Recommended changes to these standards and training needs on an ongoing basis.
在可行性的情况下，对酒店的标准和培训需要提出建议。
• Maintain a current and thorough knowledge of all housekeeping systems.熟练掌握客房运作系统。
• Open and close the shift and ensure effective shift hand over.确保各班次工作的正常交接。
• Distribution and collection of keys.监督钥匙的发放和收集。
• Management of all incoming and outgoing calls.确保信息的有效传达。
• Solve employee grievances.解决员工的疑问。
• Perform Room allocations.负责房间的分配。
• Perform Room inspections.负责客房的检查。
• Prioritize arrival rooms.关注预定房的情况。
• Liaise with Front Office for guest and hotel requirements.与前厅部保持联系，协调客人需求。
• Ensure guest valet is processed and delivered in a timely manner.确保及时有效的客衣服务。
• Co-ordinate special projects.协调特殊事宜。
• Manage all special requests made by guests.解决客人提出的特殊要求。
• Ensure consistency within the department.确保部门内部意见的统一性。
• Management of lost property for the hotel.管理酒店财产避免丢失。
• Ensure you have complete knowledge of room types, layouts and facilities.
确保掌握客房的相关信息、客房类型、布局及设施。
• Manage storage areas.管理存储区域。
• Maintain adequate stock levels.保证适当的库存量。
• Complete stock takes as required.按要求盘点补充库房。
• Is multi-skilled as Supervisor at other areas of Housekeeping.要求成为能督导客房部各个区域多能手。
• Conducts shift briefings to ensure hotel activities and operational requirements are known.
负责每班例会，确保酒店的各项活动和运作要求能传达给员工。