Job Description 岗位描述：
1. To supervise all Front Desk services by making sure that these services are available and carried out with the utmost efficiency.
督导及管理前台的各项工作，确保各项服务指标能达到最良好的绩效。
2. To constantly strive to please all guests that he/she may come into contact during his/her work hours.
确保员工工作期间始终向客人提供高水准的服务。
3. To study and evaluate the operation and procedure of the Front Desk, and suggest improvements to the Front Office Manager.
研究和评估前台的运作和工作程序，并有责任向前厅部经理提出合理化建议。
4. To assign duties and responsibilities to subordinates and to assist them in their duties.
对下属进行工作任务和职责的分配，并提供必要的协助以确保其顺利完成工作。
5. To ensure that all VIP guestrooms are pre-assigned and inspected prior to the guest’s arrival.
确保所有房间在贵宾抵达前都已安排好并检查过房间内所有的设施设备都在良好的状态。
6. To liaise with Front Desks on all outstanding bills for departing guests.
督导前台确保所有待离店客人帐单的准确性。
7. To liaise with the Asst. Front Office Manager on any guest complaints or problems.
协助前厅经理处理宾客的建议及投诉。
8. To immediately recognize VIPs, Marriott Reward guests.
当即识别酒店贵宾及万豪会员客人。
Qualification 任职条件：
1. Minimum 3 years of relative area work experience; minimum 1 years of management experience.
至少3年相关领域工作经验；至少1年管理经验
2. Customer Service Oriented
具有“客户服务至上”的理念
3. Efficiency
高效的工作能力
4. Desirable Communication Skill
良好的沟通技能
5. Organizer
较强的组织能力
6.Team Player
良好的团队合作精神