1. Receives, processes, and confirms guest room reservation made by/for clients either by phone, fax, in person, or through the Internet.
接受、处理和确认所有通过电话、传真、因特网或其他订房渠道发来的订房需求。
2. Prepares and files reservation slips according to established procedures, ensuring that all pertinent information have been recorded; periodically inspects to ensure that additional details, changes and messages for guests have been noted.
根据操作规程，对预订单进行整理和归档。确保所有相关资料记录在案。定期检查以保证客人的额外资料、信息更改和消息的记录的正确性。
3. Maintains file of no-show and cancellation report; tallies FIT bookings received during the day.
维护整理未抵店客人的报告，预订取消报告，记录当日的散客订房数量。
4. Provides confirmation letter for all requested reservations received .
对于所有的订房提供确认信。
5. Attends to inquiries, complaints and requests regarding reservations.
处理有关订房的咨询、投诉和需求。
6. Ensures that reservation papers, vouchers, booking orders have been properly filed according to established procedures.
根据操作规程，正确地将预订资料、订房凭证、预订单归档。
7. Performs duties common to all non-supervisory personnel and other duties as may be assigned by the Reservations Manager.
独立自主的完成日常工作和预订部经理委派的任务。