绍兴余坤喜来登酒..

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前厅经理

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绍兴余坤喜来登酒店Shaoxing Yukun Sheraton Hotel
绍兴市
  • 国际五星级酒店  |
  • 150-500人  |
  • 2020-03-29

  不限工作经验  不限学历   招1人  性别:不限
  不限 不限 不限   年龄:不限

职位信息


       前厅部经理监督前厅部团队,确保团队成员做好准备,充分了解情况,为客人提供从入住到退房的非凡体验。
我要做什么?
       作为前厅部经理,您将监督前厅部团队,确保团队成员做好准备,充分了解情况,为客人提供从入住到退房的非凡体验。前台经理负责管理客人的第一印象,因此必须按照最高标准执行以下任务:
 

  1. 监督整个前厅的运作,保持高标准
  2. 评估客人满意度并监控趋势,重点是持续改进
  3. 确保普通客人和贵宾得到认可,前台部门以销售态度运营,并推广酒店品牌的忠诚度计划
  4. 最大限度地提高客房入住率,利用销售技巧来促进酒店服务和设施。
  5. 制定部门目标、工作计划、预算、政策和程序
  6. 监控前台团队成员的外貌、标准和表现,重点是培训和团队合作
  7. 确保团队成员掌握酒店产品、服务、定价和政策的最新知识,以及当地的知识,并不断接受培训,学习和理解政策和实践
  8. 与酒店各部门保持良好的沟通和工作关系
  9. 监控人员配置水平以满足业务需求
  10. 每月召开沟通会议,并制作会议记录
  11. 根据公司政策和程序处理员工绩效问题
  12. 招聘、管理、培训和发展前台团队
  13. 按照政策和程序操作前台设备和管理系
The front office manager supervises the front office team to ensure that team members are prepared and fully informed to provide guests with an extraordinary experience from check-in to check-out.

What am I going to do?

As the front office manager, you will supervise the front office team to ensure that team members are prepared, fully informed and provide guests with an extraordinary experience from check-in to check-out. The front desk manager is responsible for managing the guest's first impression, so the following tasks must be performed according to the highest standards:
 

  1. Supervise the operation of the whole front office and maintain high standards
  2. Assess guest satisfaction and monitor trends with focus on continuous improvement
  3. Ensure that ordinary guests and VIPs are recognized, the front office operates with a sales attitude and promotes the loyalty program of the hotel brand
  4. Maximize room occupancy and use sales techniques to promote hotel services and facilities.
  5. Develop departmental objectives, work plans, budgets, policies and procedures
  6. Monitor the appearance, standards and performance of front office team members, focusing on training and teamwork
  7. Ensure team members have the latest knowledge of hotel products, services, pricing and policies, as well as local knowledge, and receive continuous training, learning and understanding of policies and practices
  8. Maintain good communication and working relationship with all departments of the hotel
  9. Monitor staffing levels to meet business needs
  10. Hold monthly communication meeting and make meeting minutes
  11. Handle employee performance issues in accordance with company policies and procedures
  12. Recruit, manage, train and develop front office team
  13. Operate front desk equipment and management department in accordance with policies and procedures


联系方式


电 话:0575-82977781
联 系 人:人力资源部
电子邮箱:lindajin@yukungroup.net
地 址:绍兴市上虞区江西路1001号余坤广场
邮政编码:



公司信息


绍兴余坤喜来登酒店是由上海余坤集团按五星标准打造并引进万豪旗下经典豪华品 牌“喜来登”运营的豪华商务酒店,是余坤集团旗下的首家国际品牌豪华旗舰酒店。

酒店所在主楼层高 180 米与 120 米的商务中心联成双塔楼,流线型的建筑外观,全落地式的玻璃幕墙设计,形成南北通透的绝佳光照优势,近乎完美的 270 度一线江景 体验,城市风光一览无余。酒店位于上虞经济开发区曹娥江畔,紧邻城市阳台和音乐喷泉,是上虞“一江两岸” 和“拥江西进”战略重点项目,也是上虞酒店地标性建筑。毗邻 E 游小镇等重点特色项 目,距离杭州萧山国际机场仅 40 分钟车程,抵达杭州和宁波亦均只需 1 小时的车程。

酒店拥有各类豪华江景客房 408 套/间,坐拥曹娥江一线景观。盛宴西餐厅、采悦轩、中餐厅等多个特色餐厅,为世界各国宾客提供特色中西式菜肴。拥有 1 个面积 2500 平米的豪华无柱式宴会厅,还有 12 个不同规格的宴会会议场地。此外,酒店还拥有多项健康休闲活动场所,将健身、养生、休闲与商务社交活动完美融合,室内游泳 池、健身中心、乒乓球室、台球房等休闲健身设施一应俱全,引领时尚健康风潮。

开业筹备中,期待您的加入!

Shaoxing Yukun Sheraton Hotel is a luxury business hotel built by Shanghai Yukun group according to the five-star standard and operated by the classic luxury brand "Sheraton" under Wanhao. It is the first international brand luxury flagship hotel under Yukun group.

The main building of the hotel is 180 meters high and the business center of 120 meters is connected into a double tower building. The streamlined architectural appearance and the full floor type glass curtain wall design form the best lighting advantage of North-South transparency. The nearly perfect 270 degree river view experience and the city scenery are all in one view. The hotel is located on the Bank of Caoe River in Shangyu Economic Development Zone, close to the city balcony and music fountain. It is a strategic key project of "one river and two banks" and "embracing the river to the west" in Shangyu, and also a landmark building of Shangyu hotel. It is adjacent to E-Tour town and other key characteristic projects, only 40 minutes’ drive from Hangzhou Xiaoshan International Airport, and only 1 hour’s drive to Hangzhou and Ningbo.

The hotel has 408 sets of Deluxe river view guest rooms, with the first-line view of Cao’e River. The Grand Banquet Western restaurant, caiyuexuan, Chinese restaurant and many other characteristic restaurants provide the world’s guests with characteristic Chinese and Western dishes. With an area of 2500 square meters, it has a luxurious pillar free banquet hall, and 12 banquet and conference venues of different specifications. In addition, the hotel also has a number of health and leisure venues, which perfectly integrate fitness, health, leisure and business social activities. Indoor swimming pool, fitness center, table tennis room, billiards room and other leisure and fitness facilities are all available, leading the fashion and health trend.


 

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