上海虹桥金臣皇冠..

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宾客服务经理 Guest Service Manager

面议
上海虹桥金臣皇冠假日酒店
闵行区
  • 国际五星级酒店  |
  • 150-500人  |
  • 2020-07-06

  五年以上工作经验  不限学历   招若干人  性别:不限
  不限 不限 不限   年龄:25-

职位信息


Ensures proper hand-over of logbook and information at the end of each shift.
换班时确保工作交接本和信息的交接。


Reports directly to the Front Office Manager regarding important information, problems and relevant actions taken, on an ongoing basis throughout the day.
及时直接向前厅经理报告重要信息,问题和采取相应措施。


Observing operations in the lobby and Public Area ensuring all procedures are being followed. Guaranteeing all staff handle guests courteously and professionally. Allfinancial and legal procedures are adhered to and ongoing operations aremonitored with any incidents reported in the correct manner.
关注在大堂,所有公共区域员工的对客服务,确保所有流程符合要求。确保员工有技巧、礼貌、专业的来服务客人。监控所有突发事件的处理按照相关的政策和程序要求执行。


Patrolling hotel public areas and report any damage, cleanliness issues, andpotential hazards to relevant departments.
巡视酒店公共区域并检查损坏及清洁状况,要求相关部门及时做出妥善的处理。


Reviewing daily arrivals and departures as well as in-house guest status. Ensure all guest preferences and requests are completed to the correct standards, VIP arrivalsare pre-blocked and the guests are met and escorted as outlined in theVIP treatment plan.
代表管理层与客人保持良好关系。当出现客人投诉时,主动解决问题,并报告给上级管理层。


Shall take control over small emergency situation and exercise authority confidentiality in some cases.
处理突发事件以及对其进行保密。


To ensure that Employees are familiar with in-house facilities and special promotions for the purpose of assisting guests and upselling.
确保前厅部员工对于酒店内各项设施熟悉了解,包括酒店的促销活动。



联系方式


电 话:18916147481
联 系 人:张小姐
电子邮箱:HR@crowneplazahongqiao.com
地 址:上海市闵行区申长路630弄2-3号(筹备办公室地址:上海市闵行区990弄虹桥汇T6号楼8楼)
邮政编码:



公司信息


上海虹桥金臣皇冠假日酒店坐落于虹桥商务区核心地带,步行10分钟便可抵达虹桥火车站,距虹桥国际机场和国家会展中心仅5到8分钟车程,地铁2/10/17号线信步可达。 Located at the heart of Shanghai Hongqiao CBD, Crowne Plaza Shanghai Hongqiao takes merely 10 minutes by feet to reach Hongqiao Railway Station and metro line 2/10/17, 5-8 minutes by car to reach Hongqiao International Airport, National Exhibition and Convention Centre. 酒店拥有331间摩登雅致的客房及套房;3个精选餐厅,1100平方米灵活的会议场地,共4间会议室,专业而完善的会议设施,多维度满足您的每一个会议需求。完善的健身设施,让您在工作之余,放松身心。 Crowne Plaza Shanghai Hongqiao has 331 stylishly designed guest rooms and suites, 3 selected restaurants, 1,100 square meters of flexible event space across 4 meeting rooms, and outstanding fitness facilities. Perfect for business and leisure travelers. 酒店以专业、高效、灵活和彰显人性化的服务理念从细微之处关注您平衡工作与生活的需求,旨在为新时代商旅人致力打造更好的商旅新体验,助力每一次商旅都高效顺利收获成功。 We champion a new and better way of business travel that recognizes your blurred and blended needs to achieve personal and professional success.

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