柏迩投资咨询(上..

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酒店项目主管

面议
柏迩投资咨询(上海)有限公司
黄浦区
  • 其它  |
  • 150-500人  |
  • 2020-02-27

  不限工作经验  大专学历   招若干人  性别:不限
  英语 精通   年龄:不限

职位信息


Position Summary:
整体描述

Assist on all facets of assigned hospitality mystery customer program(s) by recruiting, scheduling and coaching evaluators, and ensuring timely completion of fieldwork.
协助完成酒店行业神秘访客项目的全程管理,从兼职访客的招募和培训、项目进程的安排到问卷的回收和分析,以确保项目的按时完成。

Essential Duties:
基本职责

• Recruit, coach and schedule evaluators to conduct mystery shop evaluation projects using BARE’s “Apollo” online system and outside resources.
招募和培训兼职神秘访客,在柏迩内部系统“Apollo”上安排走访进度;
• Track project scheduling and confirm timely project completion.
及时跟进,确保项目按时完成;
• Monitor late projects; reschedule when necessary.
监控管理超期项目,必要时重新调整项目安排;
• Review incoming completed shop reports for adherence to client project objectives, validation of details, and for missing or incorrect data.
对提交上来的问卷,从与项目目标的一致性、细节的有效性和数据的完整性及真实性的等方面,进行二次核对;
• Coordinate with quality control/editing staff or contractors to ensure quality of work and quick turnaround.
与问卷校对部门协作,确保校对工作高质高效;
• Submit edited reports to client prior to deadlines.
确保在指定日期之前,向客户提交有效问卷;
• Maintain awareness of trends and events within clients’ industries and corporate environments.
随时关注客户所在行业的行业动态及相关事件,以了解客户所处的商业环境;
• Participate in team and company meetings.
参加部门及公司相关会议;
• Periodically update client location and manager records.
定期更新客户地址及对接的经理人的联系方式等;
• Perform other duties as assigned by supervisor.
完成经理安排的其它事务。


Minimum Qualifications:
基本要求

• College’s Degree in Social Science, Business or Hospitality
专科及以上学历,社会学、商管类或酒店管理相关专业;
• Front Office department(FO/F&B preferred) staff with at least 1Y supervisor experience/back office staff with at least 2Y hotel experience.
酒店前厅部,1年以上主管级别或以上相关工作经验;后勤部,2年或以上工作经验。

Key Competencies:


• Demonstrated proficiency with MS Office, particularly Outlook and Excel.  Ability to learn BARE’s proprietary database systems is critical.
熟悉Office办公软件-Word、Excel、Power Point的操作,短期内能够学会柏迩内部数据库系统的应用。
• Strong professional written and verbal communication skills; ability to listen and ask for clarification; ability to convey facts in writing using language the reader will best understand.
良好的书面及口头沟通能力,擅于倾听并澄清问题,用客户易于理解的方式表发观点;
• Mathematical skills to calculate evaluator fees, deductions and bonuses.
能够准确计算兼职访客的劳务费,根据实际情况可能出现的费用扣减和有额外补贴的情况。

• Knowledge of the hospitality industry
熟悉酒店行业常规行业标准;
• Knowledge of customer service principles and best practices.
熟悉客户服务准则及操作标准;
• Knowledge of web-based database system navigation (prerequisite for learning BARE’s proprietary systems).
具备基本的网络数据系统操作知识,优先考虑对柏迩现行系统熟悉的候选人。


Key Behavior Competencies:
关键能力

• Ability to contribute to a positive team spirit.
具有团队精神;
• Ability to respond to customer and team needs; to meet commitments.
能够及时回应客户及团队的需求,确保按时交付;
• Ability to problem-solve and find creative solutions to problems using available resources.
能够调动现有资源,利用创新思维解决问题;
• Ability to manage multiple projects at different stages in a deadline-driven environment.
具备以交期为导向,同时管理多项任务的能力;
• Ability to take initiative, demonstrate self-motivation and resourcefulness.
具备积极主动,自我激励等能力;
• Ability to work independently and to schedule time and resources effectively.
能够独当一面,能够有效地制定计划并调配资源;
• Ability to take personal responsibility for the quality and timeliness of work, and to achieve results with little direct oversight.
能够在无人监管和督促的情况,独立按时保质地完成工作;
• Ability to earn others’ trust and respect through consistent honesty and professionalism in all interactions.
能够凭借个人的可靠性和专业性在协作中,赢取对方的信任与尊重;
• Ability to diplomatically handle occasional challenging or tense interpersonal interactions with evaluators.
能够成功斡旋处理各类挑战或与兼职访客间出现的紧张氛围;
• Ability to stay focused in an open work environment.
能够在一个开放的工作环境中保持专注。
 
 



联系方式


电 话:021-31185200-810
联 系 人:Lisa Chen
电子邮箱:lisa.chen@bareinternational.com
公司网址:http://www.bareinternational.com.cn/
地 址:上海黄浦区蒙自路757号歌斐中心704室
邮政编码:



公司信息


柏迩于1987年在美国成立,2006年进入中国市场,在中国已经有12年的历史。
柏迩一直专注客户体验调研,成立初期主要通过神秘顾客的调研形式,提供客户体验分析和可执行性优化报告。现在柏迩的业务已经不仅仅限于神秘顾客调研,还包括企业运营管理评估、企业凝聚力考查、客户需求分析等所有涉及到客户体验调研的内容,服务客户的行业覆盖了零售、酒店、餐饮、金融服务、快消、教育、汽车、电子等。

此外,柏迩还是全球神秘顾客调研服务商协会(MSPA)的创始公司之一,处于神秘顾客调研领域行业领先地位。

更多信息请参考柏迩官网-http://www.bareinternational.com.cn/

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