济南鲁能希尔顿酒..

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IRD Supervisor送餐部主管

3000-4499
济南鲁能希尔顿酒店及公寓
济南市
  • 国际五星级酒店  |
  • 150-500人  |
  • 2020-09-17

  不限工作经验  大专学历   招若干人  性别:不限
  不限 不限 不限   年龄:不限

职位信息


岗位职责/职位描述
This position is concerned with the efficient and professional service of food and beverages while ensuring guests receive optimum service in accordance with the Hilton standards, policies and procedures

本职位要求在服务生能为客人提供有效率以及专业的服务,在符合希尔顿国际酒店务标准的前提下保证向客人提供周到的服务,令客人感到舒适满意.


Understand dietary requirements and offer appropriate suggestions.

熟悉掌握菜单知识并可以自如的向客人做以介绍。

Be able to correctly identify food dishes.

理解正确的饮食搭配,并可以向客人提出合理的建议

By completing room service checklist in product knowledge.

达到送餐服务要求的产品知识水平。

Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.

根据客人的不同国籍,推荐菜单上食品

Undertake steps/process to ensure that all in room dining are set to the standards. This also includes communicating with the Chefs about Daily soup and special dish, and then inform the magic centre

遵守服务程序,保证每个送餐都按照服务标准。及和厨师交流每天例汤和特殊菜式并告知服务中心。

By completing Room service checklist on preparing the department for service.

根据送餐服务标准的要求,完成餐厅对客服务的准备工作

Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Supervisor/Manager

满足客人的各项要求, 如不能立即回答客人的问题请与经理联系。

Ensure service standards per room service checklist are being achieved.

确保达到送餐服务检查表中涉及的各项标准

You feel confident with room service checklist on complaint handling.

以送餐服务标准为基本准则处理客人投诉

Ensuring that safe and healthy working practices are observed throughout service.

在服务过程中确保严格遵守卫生及安全守则。

Reporting any accidents/incidents to the Captain/Manage

向上级领班经理汇报发生的任何事故


Performs any other duty as assigned by the Department manager.

执行任何工作任务都像执行部门经理下达的任务一样。



联系方式


电 话:0531-81925758,17686686557
传 真:
联 系 人:Cissi He
电子邮箱:cissi.he@hilton.com
地 址:济南市市中区二环南路2888号
邮政编码:



公司信息


济南鲁能希尔顿酒店及公寓是济南,乃至全中国首家希尔顿旗下的全服务公寓式酒店。拥有316间配置齐全的客房与套房,及104间设有不同功能区域的酒店式公寓,包括设施完备的厨房、独立起居室及工作区域。酒店地理位置优越,与大型国际购物中心——领秀城贵和购物中心比邻而居,与二环南高架桥唇辅相连,仅20分钟车程便可抵达火车站和市中心。无论您是商务出行或休闲旅游,酒店贴心周到的服务都会为您带来家一般的舒适与温馨。

The first full-service Hilton residential property in Jinan and overall China, Hilton Jinan South Hotel & Residences offers 316 well-appointed guest rooms and 104 apartments complete with full kitchen and separate living and working areas. With direct access to Guihe Shopping Centre-Elite City and less than 20 minutes’ drive from the railway station and city centre via Second Ring South Road, the hotel provides a truly convenient home away from both short and long term stays.




快速一览
AT A GLANCE

坐落于济南南部商业生活区,与大型国际购物中心——领秀城贵和购物中心唇辅相连,与二环南高架桥比邻而居
Located in Jinan South commercial area, providing easy access to Guihe Shopping Centre –Elite City and South Road of Second Ring Highway

316间宽敞豪华的客房及104间奢华酒店公寓,并拥有泉城最高且唯一的空中大堂
316 spacious guest rooms and 104 well-appointed apartments, as well as the tallest sky lobby in Jinan City

3个餐厅及1个大堂吧提供各类美味佳肴和娱乐活动
3 restaurants and 1 Lobby Bar offering various cuisines and entertainment

2,679 平米可灵活运用的会议宴会空间1,000平方米露台花园
2,679m2 state-of-the-art meeting and banquet space, plus a 1,000m2 terrace garden

泉城最高的康体中心,包括带极可意按摩池的室内泳池,以及配备国际知名品牌运动设施必确®的健身房
The tallest wellness centre in Jinan City, including an indoor swimming pool with Jacuzzi® and Hilton Fitness by PRECOR® equipment


我们的客房
OUR ROOMS

济南鲁能希尔顿酒店及公寓的每一间客房、套房及公寓都配有落地大玻璃窗,加之城内唯一的空中大堂,令赏心悦目的城市美景放眼可及。房内装饰设计豪华而优雅,并配备便利设施与服务,如有线与无线网络、独立的起居区、希尔顿恬静之床、42-46寸高清电视等。酒店更有无烟房与连通房供您选择。

Guests can enjoy beautiful views of the city in all guest rooms, suites and apartments that feature French windows. Indulge in complete comfort in our contemporary, stylish rooms and suites, which are fully equipped with convenient facilities including cable network, Wi-Fi, separate living room, comfortable beds and 42-46’’ LCD TV. Non-smoking rooms and connecting rooms are also available.

行政客房
EXECUTIVE ROOMS

行政客房专为希望放松身心和使用专属商务设施的贵宾而设计,全方位的服务让您倍感愉悦,同时,您还可以在行政酒廊欢度时光,并可在入住与退房时尊享私人登记服务。
Upgrade to spacious, contemporary Executive room with everything you need for work and relaxation. Enjoy access to the Executive Lounge with complimentary refreshments throughout the day.

公寓套房
APARTMENTS

酒店拥有104间奢华公寓,并带独立的接待大厅。专享的咖啡厅提供各式软饮和简餐,以及独立的健身中心配备美国国际品牌运动设施必确®,消除您旅途的奔波劳累,为您打造家外之家的独特体验。
The hotel has 104 full-service apartments, along with a separate reception hall. The exclusive café offers a variety of soft drinks and light meals. Keep fit in the complimentary Fitness Centre facilitated by PRECOR®.

 

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