要求：
At least 2 years of experience in Quality Management/ Quality Assurance in a hospitality environment
在酒店行业的质量管理/质量保障方面拥有2年以上的工作经验
较强的分析能力 Strong analytical skills
较强的人际交往能力Strong interpersonal skills
较强的变革型领导力水平
Strong transformational leadership skill
较强的组织能力
Strong organizational skills
较强的行政能力
Strong administrative abilities
较强的沟通能力
Strong communication skill
岗位职责：
管理客户满意度反馈项目
To manage guest satisfaction feedback programmed
通过综合反馈管理系统管理未经请求的客人反馈
To manage unsolicited guest feedback via the Guest’s Feedback Management System
检测反馈趋势并定期向运营部门汇报
Monitor feedback trends and report to operations on a regular basis
管理线上旅行社和社会媒体渠道评论
To manage OTAs & Social Media channel reviews
管理神秘访客评估项目
To manage mystery shopper assessment programmed
为组织的规划和定位促进策略管理
To facilitate strategy management for organizational planning and alignment
建立、实施和维护有效的综合管理系统
To establish, implement and maintain an effective Integrated Management System
维护度假区文件管理系统
To maintain the resort document management system
管理项目活动
To manage project activities
管理并控制部门资源
To manage and control departmental resources