Job Summary 工作简述
Primarily responsible for acquiring and converting MICE group leads allowing the MICE groups segment to reach and/or exceed the departmental revenue and room nights targets. This role is based in Sanya and is customer facing, both within the Resort and visitation of local accounts 主要负责获得及转换潜在团队客户使其达到或超过部门的收益目标及间夜目标。办公点在三亚,负责度假村的对客服务及客户的视察 访问。
Key Duties and Responsibilities 关键职责
Proposals & Quotes: 提案及报价
▪ Prepare all proposal and quotes which must be sent out within 24 hours of the initial enquiry in line with ASH standard template. 必须在客户询问的 24 小时内根据 ASH 标准模板发出所有的询价 ▪Prepare all contracts – in line with ASH standard templates, ensuring that the contract has been signed by all relevant parties. 以 ASH 标准为基准准备所有的客户合同,并确保带有有关部门的签署。
▪ Secure all initial deposits related to the confirmed event, preparing any LPO in order to ensure swift payment is received. 确保已约定活动的相关押金,准备 LPO,以保障客户快速付款。
▪ Ensure all activities related to proposal and quotes are entered into Delphi. 确保所有与报价相关的内容已输入到 Delphi 系统里。
▪ Ensure that a detailed file is prepared – ready for handover to events management and all relevant documentation is presented at handover stage. 准备一个详细的文档-能直接交接给宴会部门进行跟进的所有相关文件。
Sales: 销售
▪ Manage a portfolio of accounts for which you will be responsible for their production, conversion of bookings along with the clients overall product knowledge (DMC’s third party agents, Corporate Clients, RSO / GSA’s) 负责管理客户档案包括客户产量、预定转换率等(地接社的第三方代理商,企业客户,RSO /GSA)。
▪ Present the unique features and benefits for ASH, position the Resort over and above competitors, monitoring competitors’ activities and rate positioning. ▪ 介绍 ASH 的特色和优点,将度假村定位在竞争对手以上,监控竞争对手的活动和价格定位。
▪ Ensure that all proposal and quotes sent out are followed up within 3-5 days, establishing client feedback and likely hood to confirm. ▪确保发出的所有报价在 3-5 天内进行有效跟进,建立客户反馈并确认其可能性。
▪ Negotiate where necessary on initial proposal costs and breakdown. Include value added extras and/or re-evaluate rates where applicable. 在必要时协商初始建议费用和细分。 包括增值额外费用和/或适当时重新评估报价。
▪ Participate in site inspections, FAM Trips and the creation of running orders as and when required and planned for in advance accordingly
. 参与客户考察活动并在必要时提前安排合理的参观行程。
▪ Participate in relevant trade shows as and when required. 在需要时参加相关的展会。
▪ Identify relevant bookings where the assistance is required from the Director, MICE in order to secure the event with ASH. 在会务总监需要时提供协助相关的预订,以确保活动在三亚亚特兰蒂斯顺利进行。