上海虹桥祥源希尔..

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Senior Operator 资深接线员

4500-5999
上海虹桥祥源希尔顿酒店
闵行区
  • 国际五星级酒店  |
  • 500人以上  |
  • 2021-12-30

  一年以上工作经验  不限学历   招若干人  性别:不限
  英语 良好   年龄:不限

职位信息


Principle Responsibilities & Position Purpose:

职责目标:

Handles all internal and external guests enquire promptly with minimal delay, directing them to the correct party with which they wish to speak and providing information where necessary.

及时处理内部及外部客人的需求。转接到客人希望的相关部门并随时提供信息。

To effectively manage all hotel communications; telephone, fax, mail; in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.

及时有效并友善地管理酒店所有的沟通包括电话,传真以及邮件。确保当客人联系酒店时感受到欢迎。

Handles all messages in a private and confidential manner, ensuring privacy for the guest and that messages are received and delivered clearly, accurately and in a timely manner。

以保密的方式处理所有信息。确保客人隐私的同时清晰,准确和及时地收发信息。

Monitoring performance, providing guidance and make decisions.

监督服务,提供指导并做出决定。

Ensure the complete knowledge of all systems used in the MAGIC CENTERR department

熟知宾客服务中心使用的系统及设备。

Effect the fast and efficient monitoring and follow up of guest requests

快速有效地监督和跟进客人需求。

Ensure a high level of product knowledge of the hotel and local area

全面了解酒店及本地的产品知识。

Ensure the Front Office Manager is kept fully aware of any relevant feedback from customers, team members and other departments

确保前厅经理及时了解客人,员工及其他部门的反馈意见。 

To be fully conversant with the Hotel Emergency and Evacuation procedures

完全了解酒店的紧急预案及疏散程序。

To be well informed of specials of the day, promotions, daily events etc.

了解特殊日子,推广及每日宴会等。

Ensure PAR level of amenities and restock daily.

确保相关物品库存量及库存标准。

To be fully conversant with manual Front Office procedures to be used in the event of the Hotel’s systems being off-line

熟知在酒店系统瘫痪的情况下手工操作前台程序。

This position includes night shift work as well as early and late shifts on a rotating basis

该职位需早,中及夜班轮班。

Ensure grooming within the department is in line with the Hotel policy

确保部门仪容仪表与酒店规章相一致。

To actively promote the benefits of Hilton HHonors to all guests and patrons of the Hotel, adopting a proactive sales attitude.

积极主动地向所有客人推广希尔顿荣誉会。

Must know all Hotel products and services and actively recommend to our guests

必须了解酒店产品和服务并主动向客人推荐。



联系方式


电 话:021-33236666
传 真:
联 系 人:人力资源部
电子邮箱:SHASH_Recruitment@hilton.com
公司网址:https://www.hilton.com.cn/zh-cn/hotel/Shanghai/hilton-shanghai-hongqiao-SHASHHI/index.html
地 址:上海市闵行区红松东路1116号上海虹桥祥源希尔顿酒店
邮政编码:201103



公司信息


上海虹桥祥源希尔顿酒店
酒店介绍: Situated in the heart of Hongqiao business district, the two-tower Hilton Shanghai Hongqiao is close to metro lines and within walking distance of entertainment venues. Relax in the spacious guest rooms and enjoy the wide range of facilities including the spa. The Grand Ballroom is ideal for private functions and can accommodate over 1,000 people while the two restaurants serve up cuisine from around the world.
上海虹桥祥源希尔顿酒店的两座大楼屹立于虹桥经济技术开发区的中心,酒店交通便利,毗邻地铁,步行即可前往附近的娱乐街区。在这里,您可以尽享宽敞舒适的客房以及包含水疗在内的完善设施。气势恢宏的大宴会厅可以举办私人宴请,并可容纳超过1,000人。同时,两家高档餐厅可为您呈现来自全球各地的美味佳肴。

Hilton Shanghai Hongqiao invites you to join us in new challenges to build a team committed to:
Delivering memorable guest experiences
Growing within the Hilton family to achieve personal career development
上海虹桥祥源希尔顿酒店诚挚邀请您的加入,让我们一起致力于为客人创造美好的入住体验。同时,上海虹桥祥源希尔顿酒店愿成就您的事业发展,与您共同成长!


面试地址:上海市闵行区红松东路1116号上海虹桥祥源希尔顿酒店一号楼5楼人力资源部(员工通道进入)
咨询电话:021-33236666

招聘邮箱:SHASH_Recruitment@hilton.com

附近公共交通:地铁9号线、10号线、15号线,公交69、700
 
 
 

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