Responsibilites:
• Responsible for investigation of post travel complaints from contact centre and keeping them fully updated within deadlines.
• Responsible for supporting clients/customers for on the road issues from various channels e.g.: Call / E-Mail. etc.
• Establishing the facts quickly and communicate effectively through written communication and verbal
• Negotiating for appropriate compensation / refunds / solutions.
• Proactively identify business risks and act promptly to minimize their impact by highlighting issues which are raised by complaints with relevant departments.
• Analysis of complaints and relocations statistics and reporting to team leader
• Travelling on business when and where required (including hotel inspection tours, attends and actively participates in team meetings and outside event.
• Be flexible and provide support to all members of the Global Support team as and when required.
• Monitor and develop own performances on regular basis, including pending case following up.
能够迅捷快速处理客户需求,提供解决方案,达到客户期望 Candidate profile:
Communication and negotiation skill is the key for this position, as you will be spending most of your time listening and trying to come up with the solution that work out best for all parties
良好的沟通协调技能,迅捷机敏,英语良好