To assist the General Manager in administering & managing the Hotel’s Operation, maintain cost & quality standards and drive profit for the organization. Lead by example in terms of training, community involvement & safety & security. Responsible for the Operation in the GM’s absence in accordance with Club Med Joyview Yanqing Beijing’s Policies & Procedures. Participate in aspects of the Hotel’s Management.

Duties & Responsibilities:
 Ensure the smooth running of the day to day Hotel Operation by leading the F&B/FO/HSKP/BTQ/SPA.
 Ensure Club Med Joyview Yanqing Beijing Policy & Procedures are followed in relation to the hotel operation,including maintenance, environmental health, fire & safety systems & quality standards.
 Contribute to the Hotel’s Marketing Plan, ensuring clear strategies & action plans are in place to penetrate key market segments.
 Work closely with the Financial Controller/Room Allocation Market Analyst to monitor trends, competitive data & business forecasts
 Lead by example in GEI. Ensure as information comes in from GEI action plans are established & followed up to address issues promptly.
 Drive brand standards to ensure guest expectations are met & surpassed.
 Prepare Operational Budgets in conjunction with the Financial Controller.
 Practice cost efficiency & opportunities to maximize profits for the Owner.
 Drive efficiency to achieve the highest volume of revenues & maximize on flow thru’ to see optimum EBITDA
 Attract, develop & retain an effective team of Department heads & Associates.
 Monitor & oversee consistent training & development plans for Associates to ensure a positive Guest experience, high morale & strategic continuity planning within the Hotel.
 Provide clear leadership for the quality & progress initiatives （eg. OPEX） aligned with business goals & objectives, maintaining close liaison & support for the team & change activities.
 Ensure that building & plant are maintained to company & legal standards. Prepare Capital Plan including necessary investments to guarantee short & long term standards with a special emphasis on guest experience & the hotels positioning in the market place.
 Ensure a cost effective, innovative & quality rooms/F&B operation in the hotel thru’ effective product planning, marketing & product presentation.
 Monitor IT implementation standards & track software enhancements to ensure best use & application.
 Monitor purchasing activities & promote actions to achieve best value for money while maintaining Corporate & Divisional standards.
 Foster Club Med organization contacts to ensure best use of company skills, services & professional knowledge
 Institute a clear communication strategy within the hotel & supporting teams to ensure effective sharing & updating of information thru’ out the property. Include a structured & active meetings & briefings process.
 Identify opportunities for resources & facilities to be shared between the properties & implement best practices.
 Represent the company in a professional manner at all times.