MAJOR FUNCTION 主要功能 :
The team leader’s main function is to promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and delivery of prompt, courteous service. The team leader is accountable for sales and profit in his/her area.
领班的主要职责是满足客人的需求。发展自身潜力。开展团队协作，注重同伴的感受。提供客人及时，礼貌的服务。负责所工作区域内的销售指标，为部门获取利润。
MAJOR RESPONSIBILITIES 責任概要 :
1. Assume responsibility of daily operations in assigned outlet to ensure a smooth running, profitable operation within the framework of the hotel.
负责指派地点的日常管理工作，保证该部门，在宾馆的规章制度下，正常运作，并获得利润。
2. Actively support the Quality Improvement Process.
积极支持“品质改进项目”
3. Assist in working toward positive financial results.
协助创造良好的经济收益。
4. Assist in ensuring that scheduling functions are performed accurately and on a timely basis.
协助保证工作时间表的功效得到充分发挥，并保证其时间的准确性。
5. Assist in maintaining a highly motivated and well-trained staff.
协助挽留工作动力强，技术水平好的员工。
SPECIFIC DUTIES 工作任務 :
OPERATIONS工作范围：
1. Open and close shift in accordance with the manager checklist.
根据经理的安排表，上下班。
2. Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
通过询问客人对食品和服务的反馈，与客人产生互动。
3. Train, maintain and enforce all Marriott service standards in the outlet.
保证该部门的培训，管理，和任务的执行都是根据万豪的标准。
4. Enforce the Marriott standardized drink recipe and presentation guidelines to ensure consistent quality beverage to our guests in accordance with the Marriott Bar Guide.
根据万豪的酒吧准则，使用万豪标准的饮料单谱，执行万豪的服务标准，保证递送给客人饮品的的品质。
5. Properly execute revenue and check control procedures on shift.
完成指标，检查上班的时间管理。
6. Handle daily associate relations （i.e. scheduling, time adjustments）.
处理员工日常工作关系，比如：工作时间，上班时间调整。
7. Maintain a safe & sanitary work environment for all associate & guests.
保证员工安定的工作环境，确保给予客人稳定的环境。
8. Gather and implement all proper tools for running shifts （i.e. schedules, floor plans, reservations, and checks）.
利用一切的办法应付突如的变化。（比如：工作时间表，楼层计划表，预定，和核查。）
9. Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
处理诸如临时预订等常见问题。
10. Conduct taste panels and menu classes on a daily basis for restaurant.
每日进行食物和菜谱研设。
11. Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied.
在换班时，如有需要，须协助其他工作人员，以满足客人的需求。
12. Ensure that only a quality product is served.
保证服务的品质。.
13. Ensure all side work is done on a daily basis.
保证按时上班。
14. Maintain proper associate uniform standards.
保证员工着正确的工作服。
15. Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
利用工作指令，检查等方法，有效的管理维修和保养项目。
16. Understand & teach empowerment principles to ensure guest satisfaction.
理解并教导授权原则，确保更好的满足客人的需求。
17. Exercise station rotation to ensure stations are distributed fairly.
对部门进行环视，确保部门的人员分配合理。
18. Be aware of all Marriott Guest Incentive programs and the correct accounting procedures pertaining to them.
知道万豪标准操作程序和当地酒店标准操作程序并了解相关的顾客结帐方式。
19. Above all, to lead by example through a “hands on” approach to motivate our associates to excel.
综上所述，须以身作则，树立榜样，通过亲力亲为来激励其他员工的发展动力。
HUMAN RESOURCES人力资源：
1. Implement an effective training program for new and current associates using use records, menus, and appropriate reference manuals.
运用过往有用的记录.菜谱和介绍守则，为新员工开展培训项目。
2. Encourage problem solving by associates through proper training and empowerment.
通过正确的培训和授权原则鼓励员工处理问题。
3. Establish effective communication with associates to gain their trust and respect.
与员工建立和睦的关系，获得员工的信任和尊敬。
4. Maintain fair and con