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大堂酒吧领班

面议
上海明天广场JW万豪酒店
黄浦区
  • 国际五星级酒店  |
  • 500人以上  |
  • 2021-10-27

  二年以上工作经验  不限学历   招若干人  性别:不限
  英语 熟练   年龄:不限

职位信息


MAJOR FUNCTION 主要功能 :

The team leader’s main function is to promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and delivery of prompt, courteous service. The team leader is accountable for sales and profit in his/her area.

领班的主要功能是促进和确保客户满意度,通过他/她的能力来建立和维护一个强大的团队环境,把重点放在员工的满意度,有礼貌的服务。领班在他/她的领域里负责销售和利润。

MAJOR RESPONSIBILITIES 責任概要 :

1. Assume responsibility of daily operations in assigned outlet to ensure a smooth running, profitable operation within the framework of the hotel.
在酒店中,承担在日常运作中的责任,以确保能顺利运营,并有盈利。
2. Actively support the Quality Improvement Process.
在酒店中,承担在日常运作中的责任,以确保能顺利运营,并有盈利。
3. Assist in working toward positive financial results.
帮助上级得到积极的财政结果。
4. Assist in ensuring that scheduling functions are performed accurately and on a timely basis.
协助完成正确的每个时段的工作时刻表。
5. Assist in maintaining a highly motivated and well-trained staff.
帮助培训一个高度的热情和训练有素的员工。

SPECIFIC DUTIES 工作任務 :

OPERATIONS
1. Open and close shift in accordance with the manager checklist.
按照经理的安排表来开始和结束一天的营运。
2. Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
与客人进行积极的互动,来寻找和征求反馈。
3. Train, maintain and enforce all Marriott service standards in the outlet.
在部门中,培训、维持和执行所有万豪的服务标准。
4. Enforce the Marriott standardized drink recipe and presentation guidelines to ensure consistent quality beverage to our guests in accordance with the Marriott Bar Guide.
执行万豪规范的饮料配方,并进行展示,以确保给客人提供的饮料具有一贯的品质。
5. Properly execute revenue and check control procedures on shift.
在班次上正确执行收入和帐单控制程序。
6. Handle daily associate relations (i.e. scheduling, time adjustments).
处理日常员工的协作关系(例如,时间调整)。
7. Maintain a safe & sanitary work environment for all associate & guests.
为所有的员工和客人,建立一个安全及卫生的工作环境。
8. Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, and checks).
为餐厅营运提供尽可能的帮助(例如,工作时间表,楼层安排,预定)。
9. Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
找到解决如电话服务,最后一分钟的预定,或其他每天可能发生的问题的方法。
10. Conduct taste panels and menu classes on a daily basis for restaurant.
主持餐厅每天的试菜和菜单培训课程。
11. Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied.
确保在餐厅营运时,在各自的岗位上,协助服务员或领位员,使客人满意。
12. Ensure that only a quality product is served.
确保服务的食品和饮料有质量保证。
13. Ensure all side work is done on a daily basis.
确保完成每天基本工作。
14. Maintain proper associate uniform standards.
保持员工制服的标准。
15. Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
管理一个有效的工程维护及保养程序,通过使用工作指令和检查。
16. Understand & teach empowerment principles to ensure guest satisfaction.
理解和教导授权原则,以确保客人的满意度。
17. Exercise station rotation to ensure stations are distributed fairly.
运用岗位的轮换制,来确保工作安排的合理性。
18. Be aware of all Marriott Guest Incentive programs and the correct accounting procedures pertaining to them.
意识到所有万豪客户奖励计划和正确的会计程序与他们有关。
19. Above all, to lead by example through a “hands on” approach to motivate our associates to excel.
综上所述,领班要以身作责来激励我们的员工取得成功。

HUMAN RESOURCES
1. Implement an effective training program for new and current associates using use records, menus, and appropriate reference manuals.
通过使用记录,菜单以及适当的参考手册对新加入的员工实施有效率的培训课程。

2. Encourage problem solving by associates through proper training and empowerment.
通过所有可能的培训和授权来激励员工解决问题的热情。
3. Establish effective communication with associates to gain their trust and respect.
和员工建立有效的沟通,以争取他们的信任和尊重。
4. Maintain fair and consistent counselling and/or disciplinary procedures in accordance with Marriott’s Guarantee of Fair Treatment Policy.
根据万豪公平对待的政策,建立公平和一致的辅导及纪律处罚程序。

ADMINISTRATIVE
1. Communicate directly and/or through the use of the logbook to next shift supervisor or manager.
直接或通过日志本与下一班次的主管或经理进行沟通。
2. Identify and recommend incentive programs, new ideas, and methods of operation.
确定并推荐奖励项目,新的主意和方法进行运作。
3. Promote positive inter-department relations.
积极推动部门与部门之间的关系。
4. Perform any reasonable request made of management which is not life threatening or against the law.
作出的任何管理上的要求不能危及生命或触犯法律。



联系方式


电 话:021-53594969-6204
联 系 人:Jacy Fu
电子邮箱:jacy.fu@marriott.com
公司网址:http://www.marriott.com.cn
地 址:中国上海市南京西路399号
邮政编码:200003



公司信息




Marriott International Inc. is an equal employer committed to employing a diverse workforce
 
 

Ascending 60 stories high over Shanghai in downtown Puxi, the international luxury JW Marriott Hotel Shanghai at Tomorrow Square cultivates enriching experience for the guests.

Owned by Shanghai Tomorrow Square Company Limited, the hotel is in a prime location close to the People’s Square, Shanghai Grand Theatre, The Bund, the affluent Xintiandi, Nanjing Road Pedestrian Street, the Central Business District and subway lines connecting Pudong (east Shanghai) and Puxi (west Shanghai).

One of the most interesting designed hotels in Shanghai, the spectacular exterior facade beholds the eye from all dimensions and perspective. Architecturally designed by John Portman and Associates and enhanced with aesthetically designed interiors by San Francisco based Hirsch Bedner Associates Design Consultants, both complement the deluxe accommodations on offer, providing a first class product topped with a superb level of hospitality for business guests and leisure travelers alike.

The well appointed hotel guest rooms and suites are located between the 41st to 59th floors, and offer magnificent city views throughout. Deluxe and Executive Room sizes vary from 38 to 42 square metres, Studio Suites from 47 to 62 square metres and the Executive Suites from 66 to 82 square metres. A Chairman and a Presidential Suite are available on the 58th floor. Spacious bathrooms are equipped with separate shower cubical and power massage jets. The Executive Lounge located on the 59th floor provides a commanding city view, serving complimentary breakfast, all-day refreshments and evening cocktails.

The JW Marriott Hotel Shanghai at Tomorrow Square continues to deliver the utmost service and attention and personalized luxury to travelers and local residences.
 
万豪国际酒店集团包容多元化文化背景,承诺给每一个雇员一个平等的工作机会。

作为在上海浦西市中心的地标性豪华酒店,60层高的上海明天广场JW万豪酒店为客人提供丰富多彩的入住体验。

酒店的业主为上海明天广场有限公司,位于城市商业中心,比邻人民广场,上海大剧院,上海当代艺术馆,外滩,新天地和南京东路商业步行街,中心商业区及地铁枢纽连接浦东和浦西。

酒店的设计个性十足,壮观的造型更引来各方关注的目光。由John Portman & Associates建筑师事务所进行的外形设计配以旧金山著名的Hirsch Bedner Associates (HBA) 酒店顾问工程有限公司的内部设计,两者完美地契合,为商务旅客及旅游者提供别样的入住体验。

精心设计的酒店客房分布于酒店41层至59层,尽享整个城市美景。豪华房面积从38平方米到42平方米,万豪套房面积从47平方米至62平方米,行政套房面积从66平方米至82平方米。总统套房和主席套房位于58层。酒店342间客房于2016年全部装修翻新,旨在为客人提供更舒适、奢华的入住体验。所有客房设施进行了全方位的升级,每间客房都配备60寸高清液晶电视、Nespresso胶囊咖啡机、音响设备,其它家居也进行了全面的更新。酒店更配备了4间残障客房,采用自动窗帘设置,提供更便捷的入住体验。行政酒廊位于酒店59层,除了一览城市美景外,客人还可在此享受早餐,全天精美茶点及鸡尾酒。

上海明天广场JW万豪酒店将为每一位宾客,传递其奢华及个性化的服务理念,以及提供竭尽所能的优质服务。
 
应聘者请带好一张一寸照片和身份证及复印件。快来加入我们吧!:)
 

 
 
 
 

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