确保前厅部员工持续不断地将酒店的品牌承诺完全体现,并提供礼貌、专业和超越宾客期望的服务。
Ensures that all Front Office associates deliver the brand promise and provide courteous, professional and exceptional guest service at all times.
确保前厅部员工给内部顾客提供合理的优质服务。
Ensures that Front Office associates provide excellent service to internal customers as appropriate.
协助前厅部管理团队根据据点规章制度提供友善、高效、专业以及灵活的服务。
Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
参加必要的培训和例会。
Attends and contributes to all training sessions and meetings as required.
熟知与员工和行业相关的法律法规。
Is knowledgeable in statutory legislation in associate and industrial relations.
确保保持高标准的个人形象和仪容仪表。
Ensures high standards of personal presentation and grooming.
随着行业、公司和酒店的变化,对房务部的职能作出相应调整。
Responds to changes in the Rooms function as dictated by the industry, company and hotel.
完成其他合理分配的职责和任务。
Carries out any other reasonable duties and responsibilities as assigned.