• Reports directly to and communicates with the Hotel Manager on all administrative matters.
直接向酒店经理汇报及沟通所有行政事务。
• Assists with all the tasks allocated by the Hotel Manager.
协助完成酒店经理分配的所有任务。
• Maintain the utmost confidentiality and discretion when handling business affairs.
在处理业务时尽可能的保密及慎重。
• Assess priorities of work and assists in organizing General Manager’s priorities.
评估工作的优先次序及协助总经理组织工作优先次序。
• Understand the responsibilities of other sections and departments. Cooperates, coordinates and communicates with Department Heads as appropriate. and co-operate with them.
了解其他部门和部门的职责。在工作中适当的与部门总监进行合作，协调与沟通。
• Ensure with all Department heads that intra departmental and inter-departmental administrative processes are both efficient and productive and continuously seek to improve and rationalize on this.
确保所有部门总监在部门内和各部门之间的行政过程既有效率又有成效，并不断寻求改进和合理化。
• Supervises the work of the Administration Office Staff （If applicable）.
监督行政办公室工作人员的工作（如适用）。
• Distribution of memos, letters and other information etc.
分发备忘录，信件及其他信息等。
• Maintain the calendar and appointments of the Hotel Manager.
维护酒店经理日程和会议。
• Arranging internal/external appointments.
安排内部/外部会议。
• Attend meetings with the management team.
参加管理团队例会。
• Taking minutes of Department Heads/Ex. Com meeting as requested.
按要求制作部门总监/管理层会议的会议记录。
• Handling reservation as requested.
按要求处理预定。
• Translating incoming letters, documents, articles by request.
按要求翻译信件，文件和文章。
• Maintain a filing and trace system.
维护归档和跟踪系统。
• Preparing monthly operational results for meeting with other hotels.
为与其他酒店的月度会议准备月度运营报表。
• Establish an efficient network of interdepartmental communications to support our commitment to multi-tasking of our teams.
建立有效的跨部门沟通网络，以支持我们对团队“一职多能”的承诺。
• Establish practical solutions for incoming & outgoing mail and express.
为邮件的收件和寄件以及快递制定实用的解决方案。
• Coordinate with all departments to establish standards in terms of Office Decorum and both electronic and physical filing, i.e. file name conventions, physical files and labels.
与各部门协调，根据办公室礼仪建立电子和实体的存档标准（即文件名称，纸质文件和标签）。
• Control over communication and other expenses and ensures that VOIP solutions are always used for regional and international communications.
控制通信和其他费用，并确保网络电话解决方案始终用于区域和国际通信。
• Oversee the Travel request process and purchase of travel services for employees on Business against Group Policy & Procedures.
监督差旅申请流程，并针对集团政策和程序为企业员工购买旅游服务。
• Assist the Hotel Manager and Director of Finance with annual departmental budget preparation, replacements of FF&E and capital projects and provide supporting documentation when necessary.
协助酒店经理和财务部总监进行年度预算编制，更换家具、固定装置和设备以及非经常开支项目，并在必要时提供支持文件。
• Maintain an Annual Administrative Planner prepared by the Hotel’s senior management committee outlining all major administrative tasks and responsibilities and license/regulatory tasks （i.e. life safety drills） for the calendar year and trace tasks to be completed.
维护酒店高级管理委员会编制的年度行政规划，概述历年的所有主要行政任务和职责以及许可/监管任务（即生命安全演习），追踪任务完成。
• Maintain a trace list of all licenses and major warranties and service agreements which is to be updated annually.
维护每年更新的所有许可证、主要保证条款和服务协议的跟踪清单。
• Ensures that operational equipment, other administrative and operating supplies, assets are maintained in excellent condition and conduct annual inventory.
确保运营设备、其他行政和经营用品，资产保持良好状态并进行年度清查。
• Review weekly/monthly work schedules for operational guest service departments to ensure that supervisory coverage is in order.
检查运营的客服部门的每周/每月工作时间表，以确保监督覆盖率。
• Establish appropriate duty manager schedules for weekends and Public Holidays.
为周末和公众假期安排适当的经理值班表。
• Conduct frequent and thorough inspections together with the department heads of Engineering, Housekeeping, Security and Human Resources on cleanliness and organization of the hotel’s back of the house and employee areas.
定期与工程部，客房部，安保部和人力资源部的负责人对酒店后区和员工区域按照清洁标准进行彻底的检查。
• Assist with external communication if required, both as a back-up in terms of incoming external calls or with the follow up of hotel events, licenses and permits etc.
在需要时，协助与外部的沟通，作为支援在外部来电或跟进酒店活动、许可证和执照的跟进等方面。
• Keep track on KPIs and review in conjunction with the Marketing & Distribution support function.
跟踪关键业绩指标并结合营销和分销支持功能进行审查。
• Be available and on duty during peak periods or special events. Participate in the MOD schedule.
在高峰期或特别活动期间值班。加入经理值班表。
• Assist Human Resources department with planning and preparation of HR events, including the annual “Cleaning your Kingdom” for all workspaces, offices, stores etc. before Chinese New Year.
协助人力资源部门规划和准备人力资源活动，包括农历新年前对所有工作场所、办公室、商店等的“清洁你的王国”活动。