职位陈述

楼层主管的工作职责为保持客房、走廊的清洁标准以及向宾客提供优质服务。

我的具体职责是什么? 职位概述（要点）

作为酒店楼层主管，您将应以最高标准完成以下任务:

·         当班时负责所有分配楼层和客房区域的高标准清洁工作。

·         与前台接待密切合作确保任何时间内房态的正确。

·         确保在“请勿打扰”状态下客人的隐私被维护。

·         监督夜床服务。

·         负责钥匙的严格控制。

·         对客房的走廊和公共区域进行常规检查。

·         迅速向工程部汇报工程维修。

·         确保失物招领按照程序操作。

·         维持楼层布草间的干净和整洁。

·         监督管辖区域客房服务员的工作效率。

我们寻找什么样的人才?

希尔顿楼层主管始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:

·         良好写作和口头表达能力。

·         良好的英语水平是渴望的。

·         具有良好的管家部办公室日常运作方面的知识。

·         能熟练操作各种办公软件。

·         会使用Opera & OnQ系统。

·         至少三年的客房楼层工作经验。

·         积极聆听、多方位思考。

 

Position Statement

The Floor Supervisor is responsible for the standard of cleanliness in rooms, corridors and to provide excellent service to guests.

What will I be doing? Position Summary （bullet points）

As the Floor Supervisor, you will be responsible for performing the following tasks to the highest standards:

·         Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift.

·         Work closely with the front desk team to ensure correct room status at all times.

·         Ensure guest privacy is respected when DND status is displayed.

·         Supervise the turndown service.

·         Responsible for strict key control.

·         Regularly inspect guest floor corridors and public areas.

·         Report maintenance issues promptly to Engineering.

·         Ensure compliance of lost and found procedures.

·         Keep floors, linen rooms and pantries neat and tidy.

·         Monitor productivity of the assigned Room Attendant.

What are we looking for?

A Floor Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·         At least 3 years of guestroom work experience

·         Good written and verbal skills

·         Fluency in English is advantageous

·         Good knowledge of housekeeping office’s daily operation

·         Proficient in Microsoft Office, housekeeping Opera and OnQ systems

·         Actively listen to others and build on good ideas