• Handle all duties according to hotel policies, procedures, internal rules and standards.
   处理所有的工作都要依照酒店政策，程序，内部规定及标准
• Be knowledge about daily hotel operations, check daily even sheet, bulletin boards and be up to date with all changes,  new procedures and events.
   了解日常酒店的运作，检查电子公告牌并更新的所有程序以及宴会。
• Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.
   在每日例会中了解额外的事件，以便快捷的处理所有可能发生的情况。
• Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
   掌握房价，包价，折扣和促销的说有信息，并知道如何去处理。
• Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
   掌握客人房间，位置，客房礼物，特色以及酒店提供的所有其它的服务。
• Strictly follow all cash handling and banking procedures to check out all customers efficiently.
   在为客人提供快捷结账的同时严格遵守财务及银行的各项规定。
• Operate MARSHA, FIDELIO, VINGCARD system well and be able to use key card system.
   熟练的使用MARSHA和FIDELIO系统并会使用VINGCARD钥匙系统。
• Perform guest registration and room assignment correctly and efficiently, accommodate special requests of all customers.
   正确的完成客人的登记，房间分配以及协调所有客人的特殊要求。