Key Responsibilities
主要职责

 • Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
根据部门的标准和程序，提供高品质的餐饮服务


• Communicates to his/her superior any difficulties, guest comments and other relevant information 
与上级交流疑难问题、客人评价和其他相关问题


• Establishes and maintains effective employee working relationships
建立和维持有效的工作关系


• Attends and participates in daily briefings and other meetings as scheduled
根据日程安排参加每日例会和其他会议


• Attends and participates in training sessions as scheduled
根据安排参加培训


• Prepares for service by ensuring:
作好服务准备工作确保作到以下几方面：


o Grooming is impeccable and in accordance with ICHG personal presentation standards
根据洲际酒店集团的个人仪表标准保持完好的个人仪容仪表


o Equipment is clean
干净的设备


o Equipment is sorted and stored
设备的分类和储存


o Glassware is polished
光亮的玻璃器具


o Requirements for special occasions are ready
准备特别场合的必要用具


o Outlet is ready for service and guest comfort
做好餐厅的准备工作以便提供服务和款待客人


• Carries out effective service by ensuring:
提供高效的服务，确保做到：


o Guests are greeted and seated
问候和带领客人入座


o Explaining and up-selling daily beverage specials
解释和出售每日的特色酒水


o Processing food orders accurately
准确处理食物点菜单


o Using trays and tray jacks effectively
有效运用托盘和托盘架


o Quickly taking food and beverage orders
迅速的为客人点食物 和酒水


o Ensuring payment methods are handled accurately
准确的处理付款


o Ensuring working areas are cleaned and re-set quickly
快速的清洁和重新布置工作区域


o Ensuring the bar is clean
确保酒吧的清洁


o Regularly cleaning ashtrays
经常为客人有规律的更换烟缸


o Conversing with Guests in relation to the food and beverage products
与客人交流食物和酒水的问题


• Carries out effective beverage service by ensuring:
提供高效的酒水服务应确保做到：


o Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations
推销酒水并随时为客人添加酒水，遵守酒水服务制度


o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
与顾客谈论酒，建议酒的类型和风格，记录酒水单和上酒