职位介绍 ：Job Scope: 工作范围 Direct the entire operation of the hotel to maintain established quality standards and cost levels. Achieves guest satisfaction goals and assures the maintenance and security of the hotels physical assets. Maintains a positive community image and remains current on local and international business trends. 指导整个酒店的运作，以维持酒店既定的质量标准和成本水平；实现让客户满意的目标，并保证酒店有形资产的维护和安全；保持酒店正面积极的社会形象，紧跟当地和国际的商业发展趋势。 1.KEY RESPONSIBILITIES 主要职责 （1）Directs the overall operation of an assigned hotel to maximize performance, profitability and return on investment by creating a positive and productive work environment and ensuring superior guest service and compliance with quality and operational standards指导被派往的酒店的整体运营工作。通过在酒店内营造积极和高效的工作环境，使酒店在业绩，利润率和投资回报方面取得最佳效果；确保优质的客户服务并使酒店达到质量和运营标准。 （2）Drive Brand and value initiatives, hotel performance, and the development of people推动品牌和价值宣传措施，酒店的业绩及个人的发展。 2.ESSENTIAL DUTIES AND RESPONSIBILITIES 本职工作 （1）Develops and monitors the performance of financial and operational plans which support the overall objectives of the hotel and operating division; develops the annual budget and business plan, and makes recommendations for capital improvements to enhance the assets of the hotel and ensure brand loyalty. 制定财务和运营计划并监督其执行情况，从而支持酒店和运营部门总体目标；制定年度预算和业务规划，对提高酒店资产的投资改进予以建议，从而确保酒店能够达到品牌的要求。 （2）Oversees the delivery of superior services to all guests ensuring the utmost quality and care is delivered including prompt response to requests and the effective resolution of all complaints to the satisfaction of guests. 监督服务质量，确保为所有客人提供最优质的服务和无比的关怀，这包括及时对客人的要求予以回应和有效处理客人的投诉等顾客满意度的问题。 （3）Ensures that product quality and service standards are met in all areas of the hotel as pertains to physical appearance, maintenance and cleanliness. Establishes and maintains preventative maintenance programs to protect the physical assets of the hotel. 通过对酒店外观形象的维护，建筑维修及卫生清洁，确保酒店各方面的产品质量和服务标准达到要求。制定并持续执行预防性维修计划以保护酒店的实物资产。 （4）Oversees the development and execution of marketing plans and yield management efforts to maximize revenue generation, Rev PAR and occupancy levels. Maximizes room revenues and profits by anticipating and planning for market shifts. Ensures the development of strategic marketing opportunities and tactical sales plans. 监督销售计划的制定与执行以及收益管理工作，从而使营业收入，平均每间客房收入和入住率达到最高水平。通过对市场变化的预测和计划，最大程度的获取客房收入及利润。确保策略性的拓展市场机会，以及制定战略性的销售方案。 （5）Maximizes food and beverage revenues by ensuring optimal use of banquet/outlet space and most cost-effective management of the hotel's food and beverage outlets.通过确保最有效的利用酒店宴会和餐厅空间及最经济有效的管理酒店的餐饮商户使酒店最大程度的获取餐饮收入。 （6）Develops and maintains rapport with key community contacts to ensure a visible presence in the local community. Ensures the handling of community/media related inquiries in the most effective manner, while referring sensitive matters to regional and corporate media/communications offices. 建立并维护社区主要成员的友好关系，确保在当地社区树立起酒店的形象。 确保用积极的态度处理社区和媒体的询问，在遇到敏感问题时应提交给地区和集团的公关部门处理。 （7）Oversees the security function to ensure a safe and secure environment for guests, employees, and hotel assets. Ensures compliance with brand standards.监督保安工作以确保为酒店的顾客，员工及资产提供安全可靠的环境。确保达到品牌的各项标准。 （8）Fosters the development of a positive work environment for all employees. Mentors all levels of employees through formal and informal meetings, discussions and performance feedback .促进为员工提供积极进取的工作环境的建设。通过正式和非正式会议，讨论和工作业绩评定予以不同级别的员工指导。 （9）Champions the brand at all times and provides brand perspective site tours to perspective guests and tenants.时刻倡导品牌文化，为重要来宾和访客提供从品牌角度出发的现场参观。 （10）Measures the effectiveness of broad-based marketing plans and yield management efforts to maximize the number of market segments reached, and to diversify the sources of revenues.对范围广泛的营销计划和收益管理的效果进行测量，使酒店尽可能进入不同层次的细分市场，并使酒店的收入多源化。 3.KEY COMPETENCIES主要能力 Required Skills 技能要求: A strong background in operating hotels in a competitive market.富有在竞争激烈的市场中运营酒店的背景。 An outstanding leadership style that engages the team.具有出色的领导风格能夠吸引队伍。 A strong understanding of the market and ability to maximize profit.深刻了解市场并能够最大程度的获取利润。 A passion for delivering superior results.拥有创造最佳成绩的热情。 Qualifications学历 Bachelor’s degree in Hotel Administration, Business Administration or equivalent. 具有酒店管理，商业管理学士学位或相等的学位。 Experience经验 3 to 5 years of general management experience in a high level operations role or some prior general management experience, or an equivalent combination of education and experience. 3-5年高层综合运营管理职位经验或一些先前的综合管理经验，或一些与此相当的教育与工作经验结合的背景。 Type and level of experience required may vary slightly based on size and complexity of operation. 类型和经验程度应视运营的规模和复杂性而有所不同。