职位介绍 :职位描述What is your passion? Whether you are into tennis, shopping or karaoke, at IHG we are interested in you.Crowne Plaza Beijing Chaoyang U-Town is an upper, upscale internationally branded & managed hotel in a central location by the East 2nd Ring Road.It is located close to the CBD, the Embassy district, many shopping centres, corporate headquarters, the Sanlitun entertainment precinct & easy access to the Beijing Subway Line 2.The hotel’s 5-star facilities are complemented by exceptional Conference & Events facilities, including a pillar less ballroom, a wedding chapel & a variety of flexible meeting spacesKEY RESPONSIBILITIESJob Summary – (Role Summary) Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries. Essential Duties and Responsibilities – (Key Activities of the role)Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity Registers and rooms all arrivals according to established proceduresMaintains intimate knowledge of departmental standards and procedures Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservationMaintains cashier float and ensures accurate daily report of all money receivedCashes hotel guest’s personal and travelers checks and assists with currency exchangeKeeps abreast of all modifications to accounting policies and proceduresResponsible and attends to guest’s request of using the service of safety box at all timesKnowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assistIs familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental HotelsDoes everything possible to ensure that the guests depart the hotel with a positive impression of hotel servicePerforms the audit balances and prepares all works for audit in an orderly fashionWhen on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrivalMaintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systemsMaintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all timesEndeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard 职位资格和技能 REQUIRED QUALIFICATIONSRequired Skills –Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.Able to read and write EnglishProficient in the use of Microsoft Office and Front Office SystemQualifications –High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalentExperience –1 year experience in guest / customer service, or an equivalent combination of education and experience. ?