职位介绍 :1. Credit Card Processing: - To perform unannounced audits of Petty Cash disbursements to ensure proper procedures are followed and documentation is obtained. - Review and signoff the listing and reconciliation of all credit card refunds for the month. The review must include the folio with the original charge, explanation for the refund, approval for the refund, and evidence for the refund as processed against the initiating credit card number 2. Credit Review Meetings - If DCSO results do not meet the standards established, develop schedules and actions to improve the collection time - Identify potential issues or concerns and develop schedules and actions to address them - Ensure the slabs for Accounts Receivable aging are adhered: 0 – 30 Days 64% 31 – 60 Days 24% 61 – 90 Days 8 % 91 – 120 Days 4 % 121 - 150 Days nil Over 150 Days nil - Recommend at the credit meeting, whether to send last property collection letter (the purpose of the letter is to inform the guest that the account may be forwarded to hotel attorneys) through registered post - During credit meeting decide the action schedule for collection - Comply with ISOP requirements for recommended collection procedures 3. City Ledger Accounting - Monitor 3 day group departure report to ensure customer bills are being checked out on a timely basis. Work with Accounts Receivable as need to address any issues delaying checkout process 4. Group Master Billing Account (PM Account) - Organize and maintain the Group Master Billing process and ensure that the bills sent to customers are accurate, complete, timely and consistent - Ensure billing and collection efforts are working effectively - Ensure all bills are send within five working days of the customer's checkout - Ensure the transfer of the guest ledger to city ledger within two or three days of customer check out and the bills within two days of transfer to City Ledger - Check total of all ledgers (guest/city/desposit/package) to ensure transactions for the prior day have been posted accurately; otherwise resolution is desired timely thru assistance of system administrator etc - Ensure advance deposit ledger is tracked on a daily basis 5. Revenue integrity - ensure Banquet revenue audit thru reconciling BEOs and actual revenue booked including appropriate revenue account code, covers, incidental charges etc - In case of discrepancy in bills, inform Banquet Manager & follow up on resolving discrepancy - Verification of Rebates by generating report from Opera for Room, F&B and others, and audit if they are properly authorized and with reasonability - To audit complimentary room listing & approval form are in place, or not; where Revenue is neither overstated nor abused - Guarantee no shows are follow thru & charges are levied when verified, and prepare track sheet for no show recovery - Verification of Discount comprises auditing right discounts are offered and agreed with hotel’s policies, vouchers/ card imprint are defaced and done, open discount is scrutinized and volume & authorization certified as per Hotel’s policies - Rate Variance report is reviewed and ensure rates are applied correctly - Report discrepancy to Reservation and ensure changes made accordingly - Daily GRR reports are completed on time, and weekly flash report is sent punctually; 6. Other Audits