职位介绍 :Your success: · Connect with guests, prior, during and after their stay · Ensure guests are properly greeted upon their arrival · Monitor daily bookings and ensure assigned rooms are prepared prior to check-in · Coordinate amenities, welcome cards, gifts, room drops and/or any other in room arrangements · Oversee check-in and check-out procedures, including room allocation, reservations and financial transactions · Promptly address guests and assist with any arrangements needed · Actively listen to and resolve concerns and complaints · Ensure special guests, like Heavy Hitter, elderly, children and VIPs, receive personalized services · Coordinate and manage communication between guests and staff and follow up to ensure we resolve guest concerns · Inform guests of our hotel services, including dining options and recreation facilities · Be innovative and come up with creative tailormade amenities, welcome cards, gifts or any kind of wow factors that would impress our guests · Be a host, engage, socialize and entertain guests around the hotel · Appraise team’s performance and produce regular reports · Liaise with Housekeeping, Director of Spa and Outlet Managers to provide an overall comfortable guest experience throughout the hotel · Examine daily duties, assign tasks and check on progress · Analyze customer feedback from online reviews and suggest ways to improve ratings · Recommend local tourist spots, including places to dine, shop and sight-seeing, happenings in the city · Establish friendly relationships with regular hotel guests and build a community among our long stay and repeat guests WHAT YOU’LL GET: At Swire Hotels, we ask a lot of our team members, which is why we give so much in return. In addition to your competitive salary, medical/ dental and leave entitlement, we’ll shower you with perks, including: Fun: Meet with hoteliers who bring playfulness at work each day!Location: Access to three Metro lines nearby, get here quickly thanks to our highly accessible location.Development: Trainings to enhance your skills to upgrade yourself & equip you for challenges ahead in the evolving environment!Authenticity: You got accessories, hair dyes or tattoos? No worries, we accept the stylish you! WHAT YOU’LL NEED: Experience: 3 years’ experience in similar position. Good knowledge of all areas of hotel operations.Education: Degree from an accredited university, college or hotel school management school.Skills: Local knowledge and ability to relate with all nationalities. Effective interpersonal skill. Excellent oral & written communication, in both Chinese and English. Preferably in other languages. Personality: Very flexible and able to adapt to changing environments and management demands. Goal driven personality.