职位介绍 ：Communicates clearly and effectively written and oral communication to provide clear direction to staff. Observes staff performance and encourages employee, and identify and encourage improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers disciplinary procedures for Executive Lounge staff. Monitor Executive Lounge traffic and work with the executive team to forecast needs and make staffing adjustments. 进行清晰有效的书面和口头沟通，为员工提供明确的指导。观察员工表现并鼓励员工，发现并鼓励改进。对行政酒廊员工进行面试、选拔、培训、监督、评估、咨询和管理纪律程序。监控行政酒廊的客流量，与行政团队一起预测需求并进行人员调整。Reviews VIP reservations and ensure proper handling of VIPs and groups, administer amenity orders and resumes for incoming guests. Updates system by inputting inventory and non-inventory groups. Monitors special reservation requests handling and overseeing rate changes of in-house guests. 关注VIP及有特殊要求的预订，及时更新系统相关信息，确保VIP及团队预订的良好运作。监督住店客人房价变更情况。 Computes daily payroll, schedules, and other reports. Analyzes data and makes decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures. 估算每日薪酬，进程表及相关报表。根据之前的经验及详细预订情况对数据进行分析，预测每周及每日的预抵和预离。 Manage Executive Lounge staff, resolves guest concerns promptly and efficiently, and implements resolutions by using discretion and judgment. 管理行政楼层员工，运用用敏锐的判断力和决断力解决客户的问题。 In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company. 除上述基本职责之外，另有以下职责需要执行： Leads and motivates team members by leading by example and employing competent and consistent management practices. 通过训练及一致的管理，领导和激励团队员工. Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required。 积极地参加职业培训,让员工保持水平一致。 Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 做队员的导师，提高员工水平，促进他们完成所设立的目标。 Maintains discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labour Law and HR guidelines. Distributes appropriate discipline when and where required. 确保员工手册，中国的劳动法，HR指南的一致性，必要的时候提供培训。 Conducts PDR’s, 1:1 meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. 根据希尔顿绩效评估标准，进行1：1的面谈，确保对每个员工的公平，为员工提供继续发展的平台。 Is involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 培训部门高潜能员工，促进工作水平的提高及进一步的职业规划。 Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。 Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them. 简单易懂的培训新员工，使其尽快达到胜任工作的最低标准,了解公司的期许与要求。 Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 为顾客提供热情周到的服务，有宾至如归感。