职位介绍 ：Key Responsibilities 主要职责 • Maintain a current and thorough knowledge of all housekeeping systems 对客房部所有系统有最新和完整的知识。 • Open and close the shift and ensure effective shift hand over 负责管理接班和交班工作，以确保交接班过程的有效进行 。 • Management of all incoming and outgoing calls 管理所有的呼入和呼出电话。 • Perform Room allocations 分配客房 • Perform Room inspections 检查客房 • Room I-Clean points’ check and RA’ following training. 客房检查，IC得分评估及相应培训。 • RA’s monthly performances review by the I-Clean report and arrange following training. 根据IC报告给与员工月度评估并做相应培训安排。 • Priorities arrival rooms 排列抵店客人客房的优先顺序。 • Liaise with Front Office for guest and hotel requirements 配合前台满足酒店和客人的要求。 • Ensure guest valet is processed and delivered in a timely manner 确保及时为客人提供洗衣服务并送还。 • Co-ordinate special projects （eg site rooms, vermin control, window and carpet cleaning, room inventories） 协调特别项目（如参观客房，除虫，窗户和地毯的清洁，客房供应量）。 • Manage all special requests made by guests 处理客人所有的特殊要求。 • Ensure consistency within the department 确保部门内工作的一致性。 • Ensure you have complete knowledge of room types, layouts and facilities 确保具有客房类型，设计和设施的全面知识。 • Maintain adequate stock levels 保存充足的用品存货。 • Complete stock takes as required 按要求完成库存盘点工作。 • Maintain stock levels 维持存货水平 • Conducts shift briefings to ensure hotel activities and operational requirements are known 进行交接班说明，确保了解酒店的工作和运营需求。 • Works with Superior and Human Resources on manpower planning and management needs 与上级领导和人力资源部一起进行人力规划和管理需求。 • Works with Superior Director of Finance in the preparation and management of the Department’s budget. 与上级领导和财务总监一起编制和管理部门预算。