职位介绍 :-Has full awareness, manages and supervises all tasks of his/her team members. -Monitors guest experience team members to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. -Monitors team members to ensure that repeat guests and other VIP's receive special recognition and service. - Inspects all VIP rooms prior to arrival. -Registers and rooms all arrivals according to established procedures. - Performs check-in, check-out and room change procedures and ensures that all data are entered completely into the hotel systems in accordance with reservation. - Maintains cashier float and ensures accurate daily report of all money received. - Cashes hotel guest's travellers checks and assists with currency exchange. - Keeps abreast of all modifications to accounting policies and procedures. - Liaises with other departments and necessary outside contracts to ensure excellent service delivery. -Oversees maintenance of efficient repeat guest history system. -Promotes Inter-Hotel sales and in-house facilities. -Reviews arrival lists for all arrivals and allocates all rooms accordingly. And follow up with other departments regarding amenities and room set-up. - Appraises appearance, discipline and efficiency of all team members under direct supervision and initiates immediate remedial action if necessary. -Checks night report, prepares the morning report, and prepares all necessary forms for the guest arrival on night shift. -Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems. - Maintains exemplary department standards of behaviour and appearance and attitude. -Be fully aware of the Credit policy. -Has full knowledge of Swire Hotels standards. -Performs related duties and special projects assigned.