PRINCIPAL RESPONSIBILITIES 主要职责
• Perform accurate registration of arriving guests according to the hotels standards & procedures and guest reservation information and preferences.
遵循酒店规定，宾客预定信息及喜好，准确地为入店宾客提供入住登记手续。
• Perform accurate cashiering duties for departing guests according to the hotel standard & procedures while using and balancing their individual house bank.
遵循酒店关于收银员管理个人备用金的规定，准确地为离店宾客办理结账业务。
• Up sell and cross sell of hotel rooms and facilities to maximize revenue.
推销酒店其他房型及其他产品从而最大化增加酒店收入。
• Conduct foreign currency exchange for in house guests.
为住店宾客提供外币兑换业务。
• Handle pre-registration for VIPs or other special attention guests.
处理VIP客人及其他需特殊照顾宾客的提前入住登记工作。
• Attend to all guest enquiries with poise in a helpful and professional manner.
用乐意和专业的态度应答宾客所有的询问。
• Be familiar with hotel room configuration, all special rates & programs and the 1865 Program.
熟悉酒店房间形态，所有优惠价和促销活动以及1865会员内容。
• Be familiar with hotel facilities & services.
熟悉酒店设施和所提供的服务。
• Understand the hotel PMS in regards to Front Desk operation.
理解酒店使用系统中有关前台营运的知识。
• Attend daily shift briefing and be fully aware of the on-day room’s situation.
参加每日例会并全面了解当日房态情况。
• Handle city ledger payments.
处理挂账。
• Handle on day walk in reservation requests.
处理无预定宾客前来登记及宾客的其他要求。
• Update guest profiles accurately in the hotel PMS and registration cards.
准确地在酒店系统中更新宾客的资料以及填写宾客入住登记卡。
• Work closely with other departments to ensure a seamless service flow for the guests to maximum guest satisfaction.
和其他部门紧密合作以确保为宾客提供无可挑剔的服务，从而最大化宾客满意度。
• Understand their role in an emergency situation in the hotel.
理解在酒店遇到紧急情况时应充当的角色。
• Attend assigned training sessions on time and as scheduled.
依照安排准时参加培训课程。
• Ensure attendance to work is on time as scheduled.
按照班表安排准时上班。
• Work over night shifts as required.
根据需要出勤夜班。
• Maintain the tidiness of the Front Desk and replenishment of stationery and other collateral items.
保持前台整洁，及时补充文具和其他用品。
• Balancing of the cash float at the end of each shift. Any discrepancy must be immediately reported to the shift supervisor.
每个班次结束后确保现金无误。任何差异必须及时向当班主管汇报。
• Basic clerical or administrative work.
基础的行政或文员的工作。
• Perform other duties as assigned by the management.
在管理层的安排下承担其他工作职责。
• Reduces waste of supplies and paper and other materials.
减少浪费客用品，纸张和其他原料。
• Conserves water and electricity.
节约水电。
• Recycles glass, cans and paper when possible.
允许时，要循环利用玻璃杯，易拉罐和纸张。
REQUIREMENTS 职位要求
Education 教育学历
• Certificate / Diploma / Bachelor in Hotel Management
酒店管理类证书/学历证明/学士学位证明
Experience 经验
• One year working experience, preferably in hotel industry
一年相关的酒店工作经验
Job Skill / Knowledge 工作技能 / 知识
• Out-going personality
性格开朗
• Good communication skills
良好的沟通技巧
• Office administration experience
办公室行政经验
Computer Knowledge 电脑知识
• Knowledge of MS office software
相关办公自动化知识
• Opera PMS
酒店Opera系统
• FCS
FCS系统
Language Proficiency 语言能力
• Good command of English and Mandarin
良好的英语及普通话掌握能力