上海新天地朗廷酒店

微信招聘

Front Desk Agent 前台接待

4500-5999
上海新天地朗廷酒店
黄浦区
  • 国际五星级酒店  |
  • 500人以上  |
  • 2022-09-28

  不限工作经验  大专学历   招1人  性别:不限
  英语 精通   年龄:不限

职位信息


PRINCIPAL RESPONSIBILITIES 主要职责

• Perform accurate registration of arriving guests according to the hotels standards & procedures and guest reservation information and preferences.
遵循酒店规定,宾客预定信息及喜好,准确地为入店宾客提供入住登记手续。 
• Perform accurate cashiering duties for departing guests according to the hotel standard & procedures while using and balancing their individual house bank.
遵循酒店关于收银员管理个人备用金的规定,准确地为离店宾客办理结账业务。
• Up sell and cross sell of hotel rooms and facilities to maximize revenue.
推销酒店其他房型及其他产品从而最大化增加酒店收入。
• Conduct foreign currency exchange for in house guests.
为住店宾客提供外币兑换业务。  
• Handle pre-registration for VIPs or other special attention guests.
处理VIP客人及其他需特殊照顾宾客的提前入住登记工作。
• Attend to all guest enquiries with poise in a helpful and professional manner.
用乐意和专业的态度应答宾客所有的询问。
• Be familiar with hotel room configuration, all special rates & programs and the 1865 Program.
熟悉酒店房间形态,所有优惠价和促销活动以及1865会员内容。
• Be familiar with hotel facilities & services.
熟悉酒店设施和所提供的服务。
• Understand the hotel PMS in regards to Front Desk operation.
理解酒店使用系统中有关前台营运的知识。
• Attend daily shift briefing and be fully aware of the on-day room’s situation.
参加每日例会并全面了解当日房态情况。
• Handle city ledger payments.
处理挂账。
• Handle on day walk in reservation requests.
处理无预定宾客前来登记及宾客的其他要求。
• Update guest profiles accurately in the hotel PMS and registration cards.
准确地在酒店系统中更新宾客的资料以及填写宾客入住登记卡。
• Work closely with other departments to ensure a seamless service flow for the guests to maximum guest satisfaction.
和其他部门紧密合作以确保为宾客提供无可挑剔的服务,从而最大化宾客满意度。
• Understand their role in an emergency situation in the hotel.
理解在酒店遇到紧急情况时应充当的角色。
• Attend assigned training sessions on time and as scheduled.
依照安排准时参加培训课程。
• Ensure attendance to work is on time as scheduled.
按照班表安排准时上班。
• Work over night shifts as required.
根据需要出勤夜班。
• Maintain the tidiness of the Front Desk and replenishment of stationery and other collateral items.
保持前台整洁,及时补充文具和其他用品。
• Balancing of the cash float at the end of each shift. Any discrepancy must be immediately reported to the shift supervisor.
每个班次结束后确保现金无误。任何差异必须及时向当班主管汇报。
• Basic clerical or administrative work.
基础的行政或文员的工作。
• Perform other duties as assigned by the management.
在管理层的安排下承担其他工作职责。
• Reduces waste of supplies and paper and other materials.
减少浪费客用品,纸张和其他原料。
• Conserves water and electricity.
节约水电。
• Recycles glass, cans and paper when possible.
允许时,要循环利用玻璃杯,易拉罐和纸张。

REQUIREMENTS 职位要求

Education 教育学历
• Certificate / Diploma / Bachelor in Hotel Management
酒店管理类证书/学历证明/学士学位证明

Experience 经验
• One year working experience, preferably in hotel industry
一年相关的酒店工作经验


Job Skill / Knowledge 工作技能 / 知识
• Out-going personality
性格开朗
• Good communication skills
良好的沟通技巧
• Office administration experience
办公室行政经验

Computer Knowledge 电脑知识
• Knowledge of MS office software
相关办公自动化知识
• Opera PMS
酒店Opera系统
• FCS
FCS系统

Language Proficiency 语言能力
• Good command of English and Mandarin
良好的英语及普通话掌握能力



联系方式


电 话:021 – 23302288转人力资源部
传 真:021 – 23302233
联 系 人:人力资源部
电子邮箱:tlxtd.recruitment@langhamhotels.com
公司网址:http://xintiandi.langhamhotels.com/index.html
地 址:上海市黄浦区马当路99号
邮政编码:200021



公司信息


上海新天地朗廷酒店位于上海休闲娱乐中心地带,毗邻有 "东方香榭丽舍大道" 美誉的淮海路。酒店的经典隽永风格与老上海的独特魅力相互呼应,打造宁谧典雅的逍遥国度,让宾客细赏新旧文化迸发的火花。
Strikingly timeless style in Old Shanghai. Located at the gateway to the "Champs Elysees of the East," unwind in tranquil sophistication and enjoy exploring the crossroads of where old meets new.



酒店的 357 间客房和套房揉合传统中式元素与现代风格,偌大的落地窗户将上海的醉人美景尽收眼底,结合优雅布置、豪华家具及经典的尊贵设施,为宾客缔造舒适惬意的住宿体验。
Blending traditional Chinese elements with chic contemporary style, our 357 guest rooms and suites envelop travellers in spacious comfort. Each room elegantly appointed with indulgent furnishings and our signature amenities. All featuring stunning views of dynamic Shanghai framed by large floor-to-ceiling windows.



酒店的餐厅和酒吧汇聚世界各地的美酒佳肴,开启难忘的美味旅程。凯旋餐厅大厨在开放式互动厨房即席烹调琳琅满目的环球美食,让人大饱眼福和口福,而米其林食府唐阁以独有的创意将传统名菜与新派美食结合,带来惊喜。宾客享用丰富盛宴后,更可以光顾露天的「新」吧,在星光下品尝特色鸡尾酒和各种小食,享受悠然时光。
A world of culinary options await you at our restaurants and bars. At Cachet, enjoy a bountiful selection of international cuisines prepared at several interactive cooking stations. For those seeking an exceptional Chinese menu, T'ang Court offers a mix of traditional favourites and contemporary dishes. And when the sun goes down, head up to XTD elevated, a chic outdoor lounge that serves handcrafted cocktails and a variety of delightful snacks.



24小时开放的健身中心配备先进的体能训练器材,让您随时锻炼体魄。您也可以在 25 米的室内恒温游泳池内尽情畅泳,或在屡获殊荣的水疗中心享受以传统中医学为基础的疗程,彻底护养身心。
Enter a sanctuary of wellness and blissful indulgence. Stay healthy at our 24-hour Fitness Studio, with state-of-the-art equipment and cardio machines, or enjoy a few relaxing laps at our 25-metre heated indoor pool. If you need to wind down, pamper yourself with a collection of treatments, inspired by Traditional Chinese Medicine, at our award-winning Chuan Spa.

酒店拥有 2,000 平方米的活动场地,从商务会议到盛大婚宴,都能灵活尽应所需。专业资深的活动策划团队确保商务会议或盛大婚礼尽善尽美。
Boardrooms for power meetings and ballrooms for elegant galas. 2,000 square metres of space adaptable to suit your event needs. Our dedicated events planning team is readily available to meet your every need and request.



让您的职业生涯从朗廷酒店集团起航!我们将帮助您成为一名行业精英。
我们的人力资源价值观是:
- 强调培训和职业发展。
- 真诚地关注员工的个人幸福和职业成长。
- 信守并实践公平、信任、正直和尊重。
- 通过团队精神、主人翁意识和高效组织结构提高效率 。
- 鼓励员工的革新和创意精神,为营运和业务增值。
- 尊重员工和文化多样性。

我们能为您的职业提供一个世界性舞台。如果您希望与众不同,加入我们吧,让您的梦想成真!

官方招聘网站:
http://career.langhamhotels.com/appl_job_opportunity.aspx


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