Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.
熟悉掌握菜单只是并可以自如地向客人做以介绍。
Understand dietary requirements and offer appropriate suggestions.
理解健康食品，并可以向客人提出合理的建议。
Be able to correctly label buffet dishes.
熟练正确地指出自助餐台上的食品。
By keeping buffet areas clean at all times.
保证自助餐台的整洁。
By completing TBS checklist in product knowledge.
达到TBS要求的产品知识水平。
Be able to make suggestions on the menu that might suit guests of different nationalities.
根据客人的不同国籍，推荐菜单上的食品。
Undertake steps/process to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner. This includes setting tables, setting the buffet, having all equipment ready for service and ensuring you have been briefed by your supervisor for the shifts activities.
遵守工作程序，确保餐厅根据早、中、晚餐以及客人的要求正确摆台，包括摆台、自助餐台的准备工作，各种服务设备准备就绪。以及自己已经被当班主管做好关于本次活动细节通知。
By ensuring everything is clean and tidy, ready for guests to enter the restaurant.
保证各种设备设施的清洁，随时可以对客服务。
By assisting bar attendants & kitchen staff where required and carry out any reasonable duties requested by the Supervisor/Manager.
按照主管或经理的要求，协助饮料服务员及厨房员工。
By completing TBS checklist on preparing the restaurant for service.
根据TBS标准的要求，完成餐厅对客服务的准备工作。
Greet guests with smile offer assistance with coats, bags etc., and introduce yourself.
微笑迎接客人，协助客人存放外套及背包并作自我介绍。
All guests are escorted to a table, asked if they would prefer smoking or non smoking.
所有客人都需被引至桌旁，并询问就座吸烟区或非吸烟区。
All guests must be offered a drink within the first two minutes of being seated and quickly followed up with a food menu.
保证客人就座后的两分钟内提供饮料，随后提供食品菜单。
Ensure all service procedures are carried out to the standards required.
确保所有服务都符合标准。
By replenishing drinks, never letting cup or glass to become empty.
保证询问客人的饮料是否续杯，保证不发生空杯的情况。
Accommodate any guest request, if not possible then offer appropriate alternatives.
满足客人要求，如果不能满足，提供客人另外的选择。
Take personal responsibility for the service experience of all guests in your designated area.
在对所有客人的服务中尽到职责。
Guests have appropriate cutlery before each course is presented.
在服务每道菜之前，为客人准备相应的餐具。
Ask guests if satisfied after each course and if anything additional is needed.
服务后询问其是否满意，并询问客人是否有其他需要。
Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Supervisor/Manager.
满足客人的各项要求，如不能马上答复客人，请与经理联系。
When passing by guest tables, check if they require service.
经过餐桌时需要确认客人是否有任何需要。
Smile & wish all guests a nice greeting as they enter & exit the restaurant, even if they are not designated to your section.
在客人进入或离开餐厅是都抱以微笑与问候，无论其是否在自己的服务区内。
Ensure service standards per TBS checklist are being achieved.
确保达到TBS检查表中涉及的各项标准。