上海外滩三号饮食..

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运营经理Operations Manager

20000-29999
上海外滩三号饮食文化有限公司
黄浦区
  • 餐饮娱乐企业  |
  • 500人以上  |
  • 2022-09-30

  五年以上工作经验  不限学历   招1人  性别:不限
  英语 熟练   年龄:不限

职位信息


Operations Manager
The Operations Manager will be in charge of the restaurant, he/she is responsible for leading, planning, organizing and managing all restaurant affairs, properly implementing the company's policies and requirements, ensuring the smooth operation of the restaurant and achieving the monthly and annual revenue targets of the restaurant.

Reporting to the Director of F&B, this role is responsible for the entire restaurant staff, service quality and processes, costs, equipment and facilities, and all special events that require catering services.

As the leader of a well-trained service team, he/she is expected to provide excellent guest service in accordance with standard operating procedures, to meet and exceed guest needs with efficient service and extensive product knowledge, and to be committed to making the restaurant a first-class dining venue.

KEY RESPONSIBILITIES
• Supervision:supervise the daily operation of the restaurant,ensure its smooth and efficient; Implement all related activities in accordance with company policies and procedures to ensure the highest standards of service provided; Take action according to guest's comments (positive or negative)
• Planning and organization:Responsible for the daily revenue of the restaurant and continuously improve the revenue of the restaurant through effective promotions and recommendations; resolutely carry out additional reasonable tasks by senior management
• Leadership:mobilize the enthusiasm of employees, motivate employees and set an example to lead employees to abide by the company's rules and regulations, and cooperate well withother departments. Provide employees with professional technical knowledge and skills training, including the rational use of existing materials, and constantly update employees the latest information and market trends as staffs learning process
• Personnel management: reasonably arrange restaurant human resources, check all work schedules, and properly arrange and control restaurant labour costs
• Communication and reporting: regularly communicate and report to the management, organize and participate in the restaurant meeting, and announce the latest work plan
• Training: treat every colleagues as a member of the same team at all times, and give them training and help where necessary, so that together we can providememorable dining experience to our guests

QUALIFICATION AND REQUIREMENTS

• High School or college degree
• At least 10 years of experience in restaurant operations in Fine Dining restaurants and 4-5 star hotels, including at least 3 years in a management position
• Experience in independent operation and marketing, keen insight into market changes and seasonal dishes
• Familiar with the knowledge and service skills of all kinds of western food and wine
• Have excellent organizations skills and be able to thrive in a rapidly changing environment
• Excellent leader and team-builder, able to motivate staff to achieve the highest performance and standards
• Good communication and listening skills, good interpersonal skills
• Outgoing personality, people oriented
• Enthusiasm for service work
• To guide him/herself in a professional manner and with high ethical standards
• Fluent in English and Mandarin

 

 

运营经理
运营经理将负责餐厅服务的主要工作,他/她负责领导、计划、组织和管理各项餐厅事务,妥善执行公司的各项政策要求,保证餐厅营运顺畅,完成餐厅月度和年度的营收目标。

该职位向餐饮总监报告,负责整个餐厅服务人员、服务质量和流程、成本、设备设施以及所有需要餐厅提供餐饮服务的特殊活动。

作为训练有素的服务团队的领导者,他/她应该根据标准操作流程,提供卓越的对客服务,以高效的服务和丰富的产品知识来不断满足及超越客人的需求,致力于将餐厅打造成一流的用餐场所。

主要职责:
•监督:监督和管理餐厅的日常运作,确保其顺畅高效;根据公司制度及程序实施各项相关工作,以确保提供的服务达到最高标准;根据客人的评价(正面的或负面的),采取相应措施
•计划与组织:负责餐厅的日常营收,通过有效的促销和推荐来不断提升餐厅的营收;坚决执行高级管理层额外的合理任务
•领导力:调动员工的积极性,激励员工并以身作则带领员工遵守公司规章制度,配合各部门的工作;给予员工专业技术知识和技能培训,将最新的公司信息和市场动态告诉员工等
•成本控制:关注成本控制,管理存货盘点流程
•人员管理:合理安排餐厅人员管理,检查所有工作时刻表,有效控制餐厅的劳动成本
•沟通与汇报:经常保持与管理层沟通汇报,组织并参与部门例会,宣布最新工作计划
•培训:无论何时都视每一位员工为我们团队的一员,给予他们培训及帮助,从而使我们能够一起给予客人极具前瞻性的至尊服务

资格和要求:
•高中或大学学历
•10年以上高端餐饮、4-5星级酒店餐厅运营方面的经验, 其中至少3年担任管理岗位
• 具备独立经营和市场推广的相关经验,对市场变化和季节菜品有敏锐的洞察力
• 熟知各种西餐菜品和酒类的知识及服务技能
•具备出色的组织技能,能够在快速变化的环境中迅速成长
•优秀的领导者和团队建设者,能够激励员工达到最高绩效和标准
•良好的沟通和倾听能力,良好的人际关系能力
•性格外向,以人为本
•对服务工作充满热情
•以专业的方式、高道德标准来引导他/她自己.
•流利的英语和普通话
 



联系方式


联 系 人:人力资源部
电子邮箱:hr@on-the-bund.com
公司网址:http://www.threeonthebund.com
地 址:上海市黄浦区中山东一路3号6楼 No.3 The Bund 6th Floor,Zhong Shan Dong Yi Road
邮政编码:200002



公司信息



外滩三号: 上海精致生活地标

外滩三号是上海现代精致生活方式的先锋典范。凝聚艺术、文化、美食与音乐于一体,提供优雅而灵感迸发的社交场所,为宾客们点亮更丰富多彩的生活。外滩三号创造并经营多家屡获殊荣的餐厅酒吧,包含两家米其林一星餐厅:Jean-Georges法国餐厅和Canton Table三号黄浦会粤式餐厅,两家米其林餐盘奖餐厅:POP露台餐厅与酒吧和Mercato意大利餐厅,以及望江阁与沪申画廊。

外滩三号并长期举办极具启发性的「三言舍」公益性讲座,邀请在政商、学术和艺术界等不同领域的卓越人士担任主讲嘉宾。

如果你是一个热爱服务行业,思想开明和充满自信的人; 如果你想…

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电话: 86 21 63233355*8502/8509
电子邮件: hr@on-the-bund.com


Three on the Bund: Shanghai's finest epicurean lifestyle destination.



Three on the Bund is Shanghai's leading epicurean lifestyle destination blending gastronomy, art, culture, and music in an elegant, sophisticated gathering place for vibrant people and stimulating ideas. It created and manages many award-winning restaurants and bars: Two One Michelin Star restaurants including Jean-Georges and Canton Table, two Michelin Plate awarded restaurants including Mercato and POP, as well as The Cupola and Gallery.



Three on the Bund regularly hosts Three Talks, an ongoing inspirational speaker series to engage the local community in discussions on topical socio-economic issues from around the world, with particular emphasis on China.



Are you service oriented, open-minded and confident? Do you want to…



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Participate in the process of managing world-class brands

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telephone: 86 21 63233355*8502/8509

e-mail: hr@on-the-bund.com

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